Enrollment Advisor for Admissions & Onboarding

StrongMind, Inc.; Chandler (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Unlimited PTO

Holiday week off

Job summary

StrongMind, Inc. in Chandler, AZ is seeking an Admissions Representative to guide prospective families through the admissions process.

This hybrid, non-exempt role reports to the Admissions Supervisor and supports the team with documentation, verification, and timely communication. You will review applications, verify information, identify missing documents, and coordinate with the Admissions Liaison to ensure smooth handoffs.

Qualifications

• At least one year of experience in customer service, admissions, or related deadline-driven work.
• A high school diploma or equivalent.
• Clear and professional written and verbal communication, with strong phone etiquette.
• Strong organizational and multitasking abilities to manage multiple applications and deadlines.
• Excellent attention to detail when reviewing information and data.
• Ability to work independently within procedures and escalate when needed.
• Commitment to confidentiality and FERPA requirements.
• Ability to meet service, productivity, and quality standards.

Responsibilities

• Review applications and documents for completeness and accuracy.
• Verify information, identify missing items, and communicate next steps and deadlines.
• Maintain accurate notes, statuses, and follow-up records in approved systems.
• Create tracker entries and assign applications to Admissions Liaison per standards.
• Respond to routine admissions questions and assist families with applications.
• Collaborate with Admissions Liaisons to ensure smooth handoffs.
• Support walk-in coverage and seasonal priorities while meeting performance goals.
• Resolve questions and escalate complex or compliance-sensitive matters as needed.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Discretion/FERPA compliance

Independence

Education

High school diploma or equivalent

Tools

PowerSchool Enrollment

PowerSchool SIS

RingCentral

Job description

StrongMind, Inc. in Chandler, AZ is seeking an Admissions Representative to guide prospective families through the admissions process.

This hybrid, non-exempt role reports to the Admissions Supervisor and supports the team with documentation, verification, and timely communication. You will review applications, verify information, identify missing documents, and coordinate with the Admissions Liaison to ensure smooth handoffs.