Enrollment Advisor - Call Center

Express Employment International (US); Mesa (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Express Employment International (US) seeks an Admissions Enrollment Advisor - Call Center in Mesa, AZ to engage with prospective students, understand their goals, and guide them through enrollment options. You will answer questions, address concerns, and support candidates throughout the enrollment process with a focus on delivering a positive experience.

Strong phone presence, clear communication, and reliability are essential.

Qualifications

• Excellent phone etiquette and professional communication.
• Ability to understand goals and guide prospective students.
• Reliable, punctual, and motivated to learn.

Responsibilities

• Call and speak with prospective students who expressed interest in training programs.
• Ask questions to understand goals, interests, and readiness to enroll.
• Explain program options and guide qualified leads through enrollment steps.
• Respond to questions and overcome concerns with professionalism and empathy.
• Follow up with prospective students and keep accurate notes in the client's system.
• Work toward enrollment goals while providing a positive experience.

Skills

Phone presence

Clear communication

Reliability

Objection handling

Customer service experience

Job description

Express Employment International (US) seeks an Admissions Enrollment Advisor - Call Center in Mesa, AZ to engage with prospective students, understand their goals, and guide them through enrollment options. You will answer questions, address concerns, and support candidates throughout the enrollment process with a focus on delivering a positive experience.

Strong phone presence, clear communication, and reliability are essential.