Enrollment Admissions Advisor

Second Mile Education; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Second Mile Education is seeking an Enrollment Admissions Advisor to be the first point of contact for students and families. You will guide them from initial inquiry through enrollment, sharing detailed program information and turning questions into excitement and action.

The role emphasizes meeting monthly goals, building partnerships, and coordinating with support teams to ensure smooth admissions processes and privacy compliance.

Qualifications

• 3+ years of experience in sales and customer relations or a goal-driven role.
• Proven track record of meeting or exceeding targets.
• Confident on the phone and in person with strong organizational skills.

Responsibilities

• Own the enrollment pipeline; respond quickly and guide families from first interest to enrolled.
• Present the Second Mile vision with clear, engaging detail and convert questions into action.
• Host enrollment sessions and orientations to welcome families and prepare them to start.
• Build referral partnerships with districts, community organizations, youth programs and local businesses.
• Track leads and touchpoints in enrollment systems; keep data accurate.
• Review numbers weekly with the Principal and adjust plans to stay on target.
• Complete enrollment paperwork accurately and hand off organized files to the academic team.
• Connect families to support by involving the right team members for transportation, ESE, ESOL or family services.
• Protect privacy by following FERPA and school policy.

Skills

Goal-driven mindset

Phone & in-person talking

CRM proficiency

Education

Associate’s or bachelor’s degree

Tools

CRM platforms

Microsoft 365 (Excel, Outlook, Teams)

Job description

MUST HAVE MINIMUM OF 3 YEARS OF EXPERIENCE IN SALES AND CUSTOMER RELATIONS

The Enrollment Admissions Advisor is the first person students and families meet at Second Mile. Many come to us looking for a different path. Will help them see what’s possible and believe in their own bright future. Then will guide them from first call to first day. The success is measured by clear, monthly goals. If you love hitting numbers, building relationships and seeing the real impact of your work, this role is for you.

PRIMARY RESPONSIBILITIES

• Own your enrollment pipeline. Respond to every inquiry quickly, follow up consistently and guide families from first interest to enrolled.
• Share the Second Mile vision. Walk families through our program in clear, engaging detail, and turn their questions into excitement and action.
• Host enrollment sessions and orientations that help students and families feel welcome and ready to start.
• Build referral partnerships with school districts, community organizations, youth programs and local businesses.
• Track every lead and touchpoint in our enrollment systems so your data is always accurate.
• Review your numbers weekly with your Principal and adjust your plan to stay on target.
• Complete enrollment paperwork accurately and hand off organized student files to the academic team.
• Connect families to support by looping in the right team member for transportation, ESE, ESOL or family services.
• Protect student and family privacy by following FERPA and school policy.

How Success Is Measured

Your performance is tied to measurable goals, reviewed regularly:

• New enrollments against organizational goals
• Close rate of new leads
• Lead response time and follow-up activityStudent and family satisfaction, starting with a great first impression
• Accuracy and completeness of enrollment records

JOB REQUIREMENTS AND PRERIQUISITES:

• 2+ years in a goal-driven role, such as inside sales, admissions, retail or account management, or customer success
• A track record of meeting or exceeding targets
• Confidence on the phone and in person; you enjoy talking with people
• High energy and strong output
• Strong organization; you can juggle multiple priorities and deadlines without dropping the ball
• Daily comfort with CRM platforms and Microsoft 365 (Excel, Outlook, Teams), plus an eagerness to learn and adopt new technology
• Flexibility to attend occasional evening and weekend events
• Associate’s or bachelor’s degree

PREFERRED QUALIFICATION:

• Bilingual (English and Spanish, or another language spoken by local families)
• Ties to the local community
• Experience in school admissions, enrollment or youth programs