Enrollment Success & Outreach Advisor

Second Mile; Orlando (FL); On-site; USD 34,000 - 39,000; Full time

Job summary

Second Mile in Orlando, FL is seeking an Enrollment Admissions Advisor to greet students and families, guiding them from first call to enrollment. This full-time role requires 3+ years in sales or admissions, a track record of meeting targets, and comfort talking with people on the phone and in person.

You will manage enrollment pipelines, present our program, host sessions, build community partnerships, track leads, and ensure accurate records while protecting privacy under FERPA.

Qualifications

• Must have 3+ years in a goal-driven role such as inside sales, admissions, retail or account management.
• Track record of meeting or exceeding targets.
• Confidence on the phone and in person; you enjoy talking with people.
• High energy and strong output.
• Strong organization; able to juggle multiple priorities and deadlines.
• Daily comfort with CRM platforms and Microsoft 365 (Excel, Outlook, Teams), plus eagerness to learn new technology.
• Flexibility to attend occasional evening and weekend events.
• Associate’s or bachelor’s degree.

Responsibilities

• Own your enrollment pipeline. Respond to every inquiry quickly, follow up consistently and guide families from first interest to enrolled.
• Share the Second Mile vision. Walk families through our program in clear, engaging detail, and turn their questions into excitement and action.
• Host enrollment sessions and orientations that help students and families feel welcome and ready to start.
• Build referral partnerships with school districts, community organizations, youth programs and local businesses.
• Track every lead and touchpoint in our enrollment systems so your data is always accurate.
• Review your numbers weekly with your Principal and adjust your plan to stay on target.
• Complete enrollment paperwork accurately and hand off organized student files to the academic team.
• Connect families to support by looping in the right team member for transportation, ESE, ESOL or family services.
• Protect student and family privacy by following FERPA and school policy.

Skills

Sales

Customer relations

Education

Associate’s or bachelor’s degree

Tools

CRM platforms

Microsoft 365

Job description

Second Mile in Orlando, FL is seeking an Enrollment Admissions Advisor to greet students and families, guiding them from first call to enrollment. This full-time role requires 3+ years in sales or admissions, a track record of meeting targets, and comfort talking with people on the phone and in person.

You will manage enrollment pipelines, present our program, host sessions, build community partnerships, track leads, and ensure accurate records while protecting privacy under FERPA.