Enhanced Housing Case Manager

AID Atlanta Inc.; Atlanta (GA); On-site; USD 55,000 - 57,000; Full time

Job summary

AID Atlanta, Inc. is seeking a skilled social services professional to join its HOPWA/HINT housing program team.

You will provide direct service coordination, case management, and life skills support to people living with HIV/AIDS, helping them access housing and sustain medical care. This role requires a Bachelor's degree in a related field and 1–2 years of experience; you will work with partners, conduct assessments, develop service plans, and document encounters in EMR systems to support

Qualifications

• Bachelor’s degree in social work, psychology, sociology, human services or social services-related field.
• 1-2 years’ experience in social work/case management or similar field.

Responsibilities

• Provide direct service coordination, coaching and life skills support to people living with HIV/AIDS in need of housing assistance.
• Provide site based enhanced and intensive case management services to HOPWA HINT Program members on a walk-in, scheduled, and on-call basis.
• Manage a caseload of up to 30 members.
• Conduct comprehensive initial assessment and low barrier intake for eligible members.
• Assist with housing applications, TBRA subsidy coordination, and rent calculations.
• Provide weekly housing support contact to follow up on treatment and housing goals.
• Coordinate with housing properties to assist members with housing placement.
• Develop ISP/HSP plans and conduct quarterly updates with each member.
• Assist with social service referrals, voucher applications, and transportation needs.
• Educate members on services, policies, and rights; connect to employment and financial services.
• Document encounters in EMR within 24 hours and track outcomes for program reporting.

Education

Bachelor’s degree in social work, psychology, sociology, human services or social services-related field

Job description

Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.

AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.

Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast. AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline.

The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community.

• Respect
• Compassion
• Service
• Integrity

If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you.

Required:

Bachelor’s Degree in Human Services, Psychology, Sociology or Social Work related field and 1-2 years’ experience in the field of social work/case management or similar field.

Contribution Profile

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide direct service coordination, coaching and life skills support to people living with HIV/AIDS in need of housing assistance
• Provide site based (on and off site) enhanced and intensive case management services to HOPWA HINT Program members on a walk-in, scheduled, and on-call basis.
• Manage a caseload of up to 30 members
• Conduct an initial comprehensive assessment, HOPWA HINT low barrier intake for eligible members
• Assist members with applying for housing, make determination for HOPWA HINT TBRA subsidy program, complete rent calculations, coordinate completion of Housing Quality/Habitability inspections, and submit all required paperwork to finance department to process TBRA financial assistance subsidies
• Provide regular weekly (or more) enhanced housing support contact with members to follow up on treatment/housing sustainability plan goals and provide intervention as needed.
• Coordinate with housing property(ies) to assist members with receiving housing approval for placement
• Collaboratively develop and implement Individualized Service Plan (ISP) and Housing Sustainability Plan for each member on caseload, including conducting quarterly ISP/HSP updates.
• Assist members with social service referrals, housing choice voucher applications, coordinate medical transportation needs (UBER, Gas cards), issue food vouchers/gift cards, assist with dental appointments, and other financial assistance programs as needed.
• Use the strengths-based case management model to focus on improving the permanent housing sustainability of members/patients by working with them to improve their retention to medical care rates, viral load rates and quality of life.
• Educate members about services, programs and policies (Grievance, HIPPA, Member’s Rights and Responsibilities) and other agency program policies to ensure members have clear expectations of services.
• Actively connect members to employment readiness workshops, credit repair services, budgeting/saving, home buyer’s workshops, behavioral health services and other services that will help member to achieve their goals of housing self-sustainability.
• Conduct member workshops mentioned above when assigned.
• Provide educational and housing workshops & orientation for members
• Advocate and mediate on member’s behalf to decrease or eliminate barriers to housing sustainability and medical care.
• Educate members about the importance of participating in medical care and ensure that members have full access to primary medical care and medication.
• Assess and Educate members about the importance of medication and medical adherence to improve member’s clinical outcomes.
• Assess and educate members about harm reduction, prevention, and other HIV-related sexual transmitted infections (STIs).
• Conduct home and hospital visits, accompanying members to appointments as needed.
• Organize and facilitat e new member orientation to ensure members have a clear understanding of how Enhanced Case Management services can be utilized beneficially.
• Assess, collect, verify and maintain the confidentiality of records of a member’s personal health information (PHI) and personally identifiable information (PII) for continued eligibility for the HINT program.
• Document all encounters with or on behalf of a member within 24 hours in the Electronic Medical Records (EMR) system. Encounters should reflect progress on ISP/HSP goals towards housing sustainability and achieving optimal health outcomes
• Track member outcomes and facilitate with collection of necessary data and information required for HOPWA HINT program
• Educate members about various community resources and programs to increase their knowledge of appropriate referrals.
• Collaborate with property managers, landlords, medical team, housing support team and other community partner staff in the development and execution of member’s plan of care.
• Maintain up-to-date resources of community services.
• Adhere to policies and procedures for AID Atlanta and other off-site programs to ensure quality standards are met.
• Abide by NASW code of ethics, HIPPA and Atlanta EMA Case Management Standards to ensure a high level of professionalism is maintained.
• Address members concerns utilizing the Customer Service Standards and grievance procedures.
• Perform routine self-audits and maintain charts to ensure members’ information and eligibility documents are current.
• Complete monthly reporting to ensure accurate programmatic reporting (based on position/site assigned)
• Communicate regularly with manager about changes, updates, and/or improvement suggestions in service delivery issues or other agency-related issues that directly or indirectly impact staff and/or members.

Required Meetings/Trainings:

• Meet with supervisor at least monthly to staff member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
• Attend regular and mandatory trainings as assigned and required
• Complete all Health Stream (online trainings) and required Member Services Trainings, HOPWA and HINT Specific Trainings annually or as assigned.
• Attend program/department meetings as requested and required
• Attend all required internal and external (for off-site) meetings.
• Participate in various mandatory trainings held internally and externally ensuring a continuous knowledge base of programs that benefit members.
• Attend agency, local, state, and national meetings, conferences, HOPWA HINT Project meetings, or workshops as needed or required.
• Be a participant in the hiring and training of new staff as requested by manager.
• Participate in and volunteer for intra and interdepartmental activities/events across the agency (i.e. AIDS Walk fundraising, agency sponsored events, member centered events, etc.).

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

EDUCATION & WORK EXPERIENCE

• Bachelor’s degree in social work, psychology, sociology, human services or social services-related field.
• 1-2 years’ experience in the field of social work/case management or similar field.
• Experience in the field of HIV and/or housing is preferred, but not required
• Must pass criminal background check.

AHF Commitment

We at AID Atlanta/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Compensation

55,000-57,000