HOUSING CASE MANAGER- HOPWA

Care Resource Community Health Center; Fort Lauderdale (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Care Resource Community Health Center is seeking a Housing Case Manager to assess and coordinate Housing Opportunities for Persons with AIDS (HOPWA) and other housing programs for clients. The role involves screening for HOPWA eligibility, completing program applications, coordinating referrals, and maintaining accurate documentation to support housing stability and client care.

Travel to client sites may be required to connect resources and services.

Qualifications

• 2 years: Experience with homeless/social services required.
• Knowledge of housing programs (HOPWA, Section 8, rapid rehousing) beneficial.
• Ability to input data accurately into electronic health records and related systems.

Responsibilities

• Screen and assess new clients for HOPWA services and other housing stability programs.
• Determine eligibility for HOPWA program and other housing services.
• Complete applications for HOPWA programs and other housing programs.
• Identify resources and refer applicants to appropriate housing programs.
• Maintain progress notes and records per agency policy.
• Input client information using electronic data-entry per guidelines.
• Maintain an accurate timesheet reflecting time spent on programs.
• Coordinate referrals and advocate for housing resources with internal and external partners.
• Participate in staff trainings and contribute to program reports.

Skills

Communication

Verbal Communication

Customer Service

Documentation

Interpersonal Skills

Education

Bachelor’s or higher in Public Administration or related field

Bachelor’s or higher in Health Administration

Bachelor’s or higher in Social Work

Job description

The Housing Case Manager is responsible for assessing and coordinating Housing Opportunities for Persons with AIDS (HOPWA) and other programs for Care Resource clients.

ESSENTIAL JOB RESPONSIBILITIES

HOPWA and Other Housing Opportunities Coordination:

Screen and assess new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming;

programs and other housing programs.

Determine eligibility for HOPWA program and other housing services according to the intake schedule.

Complete applications for HOPWA programs and other housing programs.

Identify resources and refer applicants to the appropriate housing programs.

Follow up with clients on housing stability (HOPWA and non-HOPWA housing).

Refer clients to Rapid Rehousing program.

Caseload Management:

Maintain an average annual active caseload as assigned by manager.

Act as a liaison when required to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

Ensure all documentation is timely, accurate, legible, and clear.

Empower clients to participate in their treatment planning as needed.

Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Input client information using electronic data-entry according to agency and departmental guidelines.

Maintain an accurate record on time sheets reflecting time spent working within a program.

Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

Maintain comprehensive knowledge of community services to apply knowledge of services to individual client needs.

Support billing through concurrent documentation of services provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).

Participate in staff training sessions within the timeframes specified and as required by the agency or the funding source.

Community Involvement:

Participate in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines.

Understand and appropriately acts upon assigned role in Emergency Code System.

Understand and perform assigned role in agency's Continuity of Operations Plan (COOP).

Culture of Service: 3 C's

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients' homes, community agency settings and in hospitals.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

Travel Required

Yes . Own transportation Required

Qualifications

Skills

Required

Achievement Expert

Analysis Expert

Calculating Expert

Caring Expert

Checking for Accuracy Expert

Expert

Expert

Comforting Expert

Commitment Expert

Communication Expert

Compassion Expert

Conceptual Thinking Expert

Expert

Expert

Expert

Cooperation Expert

Coordination Expert

Expert

Critical thinking Expert

Customer Service Expert

Documentation Expert

Expert

Integrity Expert

Interpersonal Skills Expert

Microsoft Office Expert

Multitasking Expert

Expert

Expert

Problem solving Expert

Quick Thinking Expert

Self-motivation Expert

Telephone Expert

Verbal Communication Expert

Expert

Expert

Preferred

Expert

Expert

Education

Required

Bachelors or better in Public Administration or related field.

Preferred

Bachelors or better in Health Administration.

Bachelors or better in Social Work.

Experience

Required

2 years: Experience with homeless/social services required

Preferred

1 year: HIV/AIDS experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.