Medical Case Manager

AIDS Healthcare Foundation; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

AID Atlanta is seeking a Medical Case Manager to support people living with HIV/AIDS by coordinating services, assessing needs, and creating individualized care plans. You will work directly with members to remove barriers to care and ensure adherence.

The role involves case management duties, home or hospital visits as needed, and regular communication with the team to optimize service delivery. Prior HIV experience is preferred but not required.

Qualifications

• Bachelor's degree required in social work, psychology, sociology, human services or related field.
• 1-2 years of experience in social work/case management or similar field.
• Experience in HIV field preferred but not required.
• Must pass criminal background check.

Responsibilities

• Provide direct service coordination and support to people living with HIV/AIDS.
• Manage a caseload of up to 50 members.
• Document all encounters within 72 hours in the EMR system.
• Develop and update Individualized Service Plans (ISP) for each member.
• Educate members on case management policies, rights and responsibilities.
• Coordinate with physicians, nurses and other staff to execute care plans.
• Attend monthly interdisciplinary meetings with medical providers.
• Maintain up-to-date community resources and participate in agency activities.

Education

Bachelors in Social Work / Related Field

Job description

Job Summary

The Medical Case Manager (MCM) works with members to remove barriers to HIV/AIDS medical care by facilitating a collaborative process that identifies members’ needs, a plan to address those needs, and continuous follow-up to ensure that members obtain the necessary services that help them to maintain adherence and retention to medical care. The MCM also coordinates with other service providers through a comprehensive and active referral process to link HIV+ individuals into appropriate services and care.

• Provide direct service coordination and support to people living with HIV/AIDS
• Provide Case Management services to members on a walk-in, scheduled, and on-call basis.
• Manage a caseload of up to 50 members
• Conduct initial comprehensive assessment and intake for eligible members
• Collaboratively develop and implement Individualized Service Plan (ISP) for each member on caseload, including conducting ISP updates every 6 months for each member.
• Assess and evaluate member’s initial needs through the EMA screening tool.
• Educate members about Case Management, and policies (Grievance, HIPPA, Member’s Rights and Responsibilities) and other agency program policies to ensure member has clear expectations of services.
• Provide regular monthly (or more) contact with members to follow up on treatment plan goals and provide intervention as needed.
• Advocate and mediate on member’s behalf to decrease or eliminate barriers to care.
• Educate members about the importance of participating in medical care and ensure that members have full access to primary medical care and medication.
• Assess and Educate members about the importance of medication and medical adherence to improve member’s clinical outcomes.
• Assess and educate members about harm reduction, prevention, and other HIV-related sexual transmitted infections (STIs).
• Conduct home and hospital visits, accompanying members to appointments as needed.
• Organize and facilitate new member orientation to ensure members have a clear understanding of how Case Management can be utilized beneficially.
• Assess, verify and maintain records of a member’s eligibility for Case Management and various entitlement programs.
• Document all encounters with or on behalf of a member within 72 hours in the Electronic Medical Records (EMR) system.
• Assess, collect, and maintain accurate member information and records in a confidential manner.
• Complete monthly reporting to ensure accurate programmatic reporting (based on position/site assigned)
• Provide active referrals and application assistance and support to members.
• Educate members about various community resources and programs to increase their knowledge of appropriate referrals.
• Collaborate with physicians, nurses, and other clinical staff in the development and execution of member’s plan of care.
• Attend monthly interdisciplinary meetings with medical providers (based on-site).
• Maintain up-to-date resources of community services.
• Participate in and volunteer for intra and interdepartmental activities/events across the agency (i.e. AIDS Walk fundraising, agency sponsored events, member centered events, etc).
• Communicate regularly with manager about changes, updates, and/or improvement suggestions in service delivery issues or other agency-related issues that directly or indirectly impact staff and/or members.
• Attend agency, local, state, and national meetings, conferences, or workshops as needed or required.
• Adhere to policies and procedures for AID Atlanta and other off-site programs to ensure quality standards are met.
• Abide by NASW code of ethics, HIPPA and Atlanta EMA Case Management Standards to ensure a high level of professionalism is maintained.
• Address members concerns utilizing the Customer Service Standards.
• Perform routine self audits and maintain charts to ensure members information and eligibility documents are current.
• Meet with supervisor at least on a monthly basis to staff member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
• Attend all required internal and external (for off-sites) meetings.
• Participate in various mandatory trainings held internally and externally ensuring a continuous knowledge base of programs that benefit members.
• Be a participant in the hiring and training of new case managers as requested by manager.

Supervisory Responsibilities

None

QUALIFICATIONS: EDUCATION & WORK EXPERIENCE

• Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services or social services-related field.
• 1-2 years experience in the field of social work/case management or similar field.
• Experience in the field of HIV is preferred, but not required
• Must pass criminal background check.