Medical Case Manager - Housing

Affinity Health Center; Rock Hill (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Fully funded health insurance

Paid-Time Off

Group Health /Life/Dental/Vision/Disаb

403B Retirement Plan with 3% match

12 Paid Holidays

Training and leadership development

Job summary

Affinity Health Center is seeking a Medical Case Manager - Housing to support clients living with HIV/AIDS and connect them to housing resources. You will manage a caseload, complete eligibility assessments, and collaborate with partners to ensure accurate documentation and timely applications for benefits.

Join a mission-driven team dedicated to compassionate, comprehensive care and impact in the AHC service area with opportunities for professional growth and community engagement.

Qualifications

• Bachelor’s or Master’s Degree in Social Work is required.
• Minimum 2 years’ experience in case management.
• Valid driver’s license and reliable transportation.
• Ability to multi-task, meet timelines and maintain detailed documentation.
• Ability to learn and utilize AHC EHR and Provide Enterprise.

Responsibilities

• Manage a caseload of up to 50 patients per year.
• Conduct comprehensive assessments of patient needs and eligibility for programs (SC ADAP, NC HMAP).
• Develop individualized action plans and advocate for services.
• Coordinate with internal/external providers and handle benefits referrals.
• Document intakes and care plans using Provide Enterprise and other databases.

Skills

Case management

Documentation & reporting

Patient communication

Education

Bachelor’s or Master’s Degree in Social Work

Tools

AHC EHR

Provide Enterprise

Job description

About the Organization

Affinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect.

Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

Description

Under the supervision of the Case Management Supervisor, the Medical Case Manager (MCM) - Housing is responsible for supporting team members and delivering services that lead to satisfactory health outcomes for people living with HIV/AIDS in Affinity Health Center’s (AHC) service area.

Duties & Responsibilities

• Research and maintain a list of housing programs; develop and maintain relationships with landlords and partners, provide referrals when appropriate
• Provide information to clients, MCMs and partners on housing resources and eligibility, budgeting and more
• Provide direction to MCM team on patient eligibility, ensure documentation is compliant and correct in patient charts (i.e., income information, demographic information, IDs, etc.)
• Researches and understands landlord/tenant law
• Assist with chart audits in Provide Enterprise, review data and document entry in EMR to ensure accuracy and compliance with program eligibility
• Work with Data Quality Team members and Case Management Leadership to run reports and review metrics across all patients and MCMs related to housing, ensure data are correct
• Write monthly and/or quarterly reports for funders and partners
• Partner with the Accounting Team to ensure documentation is up to date and accurate and subsidy payments are correct
• Communicate directly with patients and MCM staff to obtain required documentation, ensure patient charts, supporting documentation and income information are up to date, accurate, and complete

Medical Case Management

• Manage a caseload of up to 50 patients per year
• Conduct comprehensive assessments of patient needs/goals
• Conduct comprehensive assessments of patient eligibility for state and federal programs including, but not limited to, the SC AIDS Drug Assistance Program (ADAP) and NC HIV Medication Assistance Program (HMAP)
• Build relationships with patients and connect regularly for appointments in-person at AHC, by phone, and occasionally in-person in the community or at patients’ homes
• Develop comprehensive, individualized action plans to meet patient needs/goals
• Advocate for services and resources to reach patient goals, coordinate internal/external providers and social benefit referrals
• Support patients in completing applications for state and federal programs including, but not limited to, SNAP, SSDI, SSI, Medicaid/Medicare
• Provide education to patients on eligibility requirements, assist with insurance enrollment and coverage
• Provide ongoing evaluation and support to ensure patient retention in medical care
• Conduct semi-annual and annual reassessments of patient needs and eligibility
• Document intakes, along with data and patient service plans using electronic health records, state reporting, and patient documentation databases - such as Provide Enterprise
• Ensure services are delivered in accordance with the SC Ryan White Part B Case Management and Ryan White Part A guidelines
• Participate in Continuous Quality Improvement (CQI) activities and the AHC Performance Management System

Pay Range: $23.00 to $33.00 per hour based on qualification and experience.

Benefits

• Fully funded health insurance
• Paid-Time Off
• Group Health /Life/Dental/Vision/Disability
• 403B Retirement Plan with 3% match
• 12 Paid Holidays
• Training and continuing education opportunities provided, including leadership development

Requirements

• Bachelor’s or Master’s Degree in Social Work
• 2 Years’ experience in Case Management
• Valid Driver’s license and reliable transportation
• Ability to multi-task, adhere to timelines, maintain detailed documentation and manage caseload of up to 50 patients per year
• Ability to learn and utilize database software including AHC electronic health record and Provide Enterprise

Preferred Qualifications

• Experience supporting people living with HIV/AIDS
• Experience working under federal and state benefits and/or assistance programs (e.g., Ryan White, Medicaid/Medicare, SNAP, SSDI, SSI, etc.)
• Experience working in housing benefits (i.e., tenant law, working with landlords, providing education on eligibility, options, timelines, supporting application, etc.)

Position Requirements

EOE Statement Disclaimer: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Condition of Employment: Per policy, vaccination against the Seasonal Flu is an Employee Health Standard and Condition of Employment for all new employees of Affinity Health Center. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding.

EEO: It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification.

ADA: It is Affinity Health Center’s (AHC) policy to comply with all relevant and applicable provisions of the Americans with Disabilities Act (ADA) and related state and local laws. Affinity Health Center will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of physical or mental disability. AHC will make reasonable accommodations for employees or applicants with disabilities, provided that the individual is otherwise qualified to safely perform the essential functions of the job, with or without accommodation, and provided that any accommodations made do not impose an undue hardship. Individuals who feels that an accommodation is necessary to be able to perform the essential functions of the job should contact Human Resources.

This position is currently accepting applications.