English-Speaking Customer Support Specialist

Teleperformance; United States; Remote; USD 15,000 - 20,000; Full time

Benefits offered by this job

Competitive pay + 2 extra salaries/yr

Referral bonus

Health benefits

Fully paid training

Career growth

CSR & events

Greek language courses

Relaxing break areas

Great Place to Work certification

Job summary

Teleperformance Greece, in collaboration with Pandora, is seeking Customer Support Representatives to join our team. You will handle calls, emails and chat in English, respond to pricing and order inquiries, and promote promotions. The role emphasizes delivering a positive customer experience and operational excellence.

We value English proficiency, strong communication, and a proactive attitude. Candidates should be comfortable with rotating shifts.

Qualifications

• Excellent command of English.
• Strong communication and soft skills.
• Problem-solving mindset and adaptability.
• Good computer literacy and tech comfort.
• Ability to multitask and manage priorities.
• Strong interpersonal skills and teamwork.
• Willingness to rotate shifts and overtime if needed.
• Customer support experience is a plus.

Responsibilities

• Handle calls, emails and chat in English.
• Respond to pricing, product inquiries, order status and cancellations.
• Promote promotions and upsell where appropriate, following guidelines.
• Manage account and billing issues, returns and fraud checks per policy.
• Collaborate with colleagues to share ideas and solutions.
• Turn every customer interaction into a positive experience.

Skills

English fluency

Communication

Problem solving

Tech savviness

Multitasking

Interpersonal skills

Shift work

Customer support exp

Positive attitude

Job description

Teleperformance Greece, in collaboration with Pandora, is seeking Customer Support Representatives to join our team. You will handle calls, emails and chat in English, respond to pricing and order inquiries, and promote promotions. The role emphasizes delivering a positive customer experience and operational excellence.

We value English proficiency, strong communication, and a proactive attitude. Candidates should be comfortable with rotating shifts.