English-Speaking Pandora Customer Experts

Teleperformance; United States; Remote; USD 15,000 - 20,000; Full time

Benefits offered by this job

Competitive pay + 2 extra salaries/yr

Referral bonus

Health benefits

Fully paid training

Career growth

CSR & events

Greek language courses

Relaxing break areas

Great Place to Work certification

Job summary

Teleperformance Greece, in collaboration with Pandora, is seeking Customer Support Representatives to join our team. You will handle calls, emails and chat in English, respond to pricing and order inquiries, and promote promotions. The role emphasizes delivering a positive customer experience and operational excellence.

We value English proficiency, strong communication, and a proactive attitude. Candidates should be comfortable with rotating shifts.

Qualifications

• Excellent command of English.
• Strong communication and soft skills.
• Problem-solving mindset and adaptability.
• Good computer literacy and tech comfort.
• Ability to multitask and manage priorities.
• Strong interpersonal skills and teamwork.
• Willingness to rotate shifts and overtime if needed.
• Customer support experience is a plus.

Responsibilities

• Handle calls, emails and chat in English.
• Respond to pricing, product inquiries, order status and cancellations.
• Promote promotions and upsell where appropriate, following guidelines.
• Manage account and billing issues, returns and fraud checks per policy.
• Collaborate with colleagues to share ideas and solutions.
• Turn every customer interaction into a positive experience.

Skills

English fluency

Communication

Problem solving

Tech savviness

Multitasking

Interpersonal skills

Shift work

Customer support exp

Positive attitude

Job description

Ready to give a voice to people's loves? Join our Customer Experts team for Pandora, the world's most loved jewellery brand. Are you passionate about jewellery and customer support? TP in Greece collaborates with Pandora, the world's top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team. Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people's loves, join our team!

What you will do:

• Handle calls, emails and chat with a sense in English
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to 3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Fully renumerated training by certified instructors
• A career path within a company of more than 12,000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12,000 people from 110+ nationalities. Find out more Would you like to see more English speaking jobs options? Do you need even more options? View all of our available jobs.