English Customer Service Representative - Athens

speakit; Kentucky; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Wellness incentives

Tuition support

25 days annual leave

Job summary

speakit is seeking an English-speaking Customer Service Representative to support a major U.S. retail brand. This full-time, onsite role is based in Athens, Greece.

You will handle inbound calls, provide accurate information, upsell where appropriate, and contribute to a friendly, professional customer experience. Strong English, a HS diploma, and comfort with computer systems are required.

Qualifications

• Must have strong English communication skills (C1 or higher).
• Previous customer service experience is a plus.
• HS diploma or equivalent required.
• Comfort with computers and software systems.

Responsibilities

• Handle inbound calls from customers.
• Provide helpful, accurate information and resolve concerns.
• Identify opportunities to suggest products or services when appropriate.

Skills

English proficiency

Customer service experience

Education: HS diploma

Computer skills

Professional mindset

Night shifts

Education

High school diploma or equivalent

Job description

Ignite Your Career with a Rewarding Customer Service Opportunity

Looking to be the spark that makes someone's day better? Step into an exciting role as an English-speaking Customer Service Representative, supporting a major U.S. retail brand. This full-time, onsite position is based in Athens, Greece.

You will handle inbound calls, provide helpful solutions and deliver a friendly, professional service experience.

What You'll Be Doing

If you enjoy helping others and bringing peace of mind through excellent service, this role is for you. Whether you are answering questions, recommending products, or resolving concerns with a positive attitude, you will play a key part in delivering a smooth and memorable customer experience.

A Typical Day Involves:

• Handling inbound calls from U.S. customers of a leading home improvement retail chain
• Delivering accurate and complete information using the right tools and resources
• Occasionally suggesting additional products or services to existing customers

What You Bring:

• Strong English communication skills (C1 level or higher)
• Prior customer service experience is a plus
• A high school diploma or equivalent
• Confidence in using computers and navigating software systems
• A professional, enthusiastic and supportive mindset with a willingness to learn
• Flexibility to work late shifts

What You Can Expect:

• Competitive monthly salary plus performance-based bonuses
• Work schedule from 2:00 PM to 7:00 AM (rotating shifts with extra payment on night shifts)
• Benefits package including paid time off, wellness incentives and tuition support
• Encouraging, present leadership and a collaborative team environment
• Career growth opportunities and continuous learning
• 25 days of paid annual leave