German-speaking Customer Support Specialist - Work in Athens, Greece

Next Job Abroad; Kentucky; On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Hotel accommodation upon arrival inAth

Performance bonus up to 20%

Office in Athens

Paid training

International multicultural team

Job summary

Next Job Abroad in Greece is seeking a German-speaking Customer Support Specialist to join an international team in Athens. This role focuses on helping customers with product and account questions, plus basic technical troubleshooting.

The position is office-based with a Monday–Friday schedule, offering training and opportunities to progress into more advanced technical support within a multicultural environment.

Qualifications

• 1+ year of experience in customer care or technical support.
• Experience with technology products is a plus.
• Willingness to work office-based in Athens.
• Fluent in English.

Responsibilities

• Handle ~25 customer contacts per day by phone and email.
• Assist customers with product, account and service inquiries.
• Provide basic technical troubleshooting and guide solutions.
• Identify opportunities to retain customers and upsell.
• Use multiple digital tools to manage customer cases.

Skills

German language

Customer care

Technical support

Troubleshooting

Communication

Tools

CRM systems

Job description

Ready to take your career abroad and swap grey skies for the Greek sunshine?

Our client in Greece is looking for German-speaking Customer Support Specialists to join their international team in Athens. This is a great opportunity for someone with experience in customer care or technical support who wants to build an international career while enjoying life in one of Europe's most exciting cities.

You'll work with well-known global technology and cybersecurity brands, helping customers with everything from everyday account and product questions to basic technical troubleshooting. Along the way, you'll develop valuable customer service and technical skills while working in a multicultural environment.

And with a Monday-to-Friday schedule, you'll have your evenings and weekends free to explore everything Athens and Greece have to offer.

About the Role

As a Customer Support Specialist, you'll be the first point of contact for customers reaching out by phone and email. Most enquiries are customer service-related, but you'll also handle basic technical questions and troubleshooting.

You'll help customers get the most out of their products and services while also identifying opportunities to retain customers and recommend additional products or services when relevant.

You don't need to be a senior technical expert. The role is ideal for someone with around one year of experience in customer care or technical support who is comfortable working with technology and enjoys helping people.

You'll start by handling the more straightforward types of customer support and, as you gain experience and demonstrate strong performance, you'll have the opportunity to receive additional training and take on more advanced support, including areas such as virus removal, computer optimisation and premium helpdesk services.

The position is fully office-based in Athens, Greece.

Your Daily Tasks Will Include:

• Handling approximately 25 customer contacts per day via phone and email.
• Helping customers with product, account and general service enquiries.
• Providing basic technical troubleshooting and guiding customers through solutions.
• Understanding customer needs and providing the most suitable support.
• Working with several digital tools and systems to manage customer cases.
• Identifying opportunities to retain customers and reduce cancellations.
• Recommending additional products and services when relevant.
• Following established procedures while delivering a professional and friendly customer experience.
• Developing your technical and customer service knowledge through ongoing training.

What You Need:

• Native-level German.
• Fluent English, both spoken and written.
• At least 1 year of experience in customer care or technical support, preferably within the technology sector.
• A genuine interest in technology and digital products.
• Good communication and problem-solving skills.
• Confidence working with different systems and tools.
• A customer-focused mindset and a positive attitude.
• The ability to learn quickly and adapt to new products and processes.
• You don't need to be a senior technical support specialist – we're looking for someone with a solid foundation who is ready to grow.

What's in It for You?

• A competitive salary of €1,500 per month, paid across 14 salaries per year.
• A monthly performance bonus of up to 20%.
• One month of free hotel accommodation upon arrival in Athens.
• A Monday-to-Friday work schedule.
• A fully office-based position in modern offices in Athens.
• Paid training to help you develop your product and technical knowledge.
• Opportunities to progress into more advanced technical support and premium service roles.
• An international and multicultural working environment.
• The opportunity to gain valuable experience with leading global technology and cybersecurity brands.
• Most importantly, the chance to build a new life in Athens while enjoying the Greek sunshine, Mediterranean lifestyle, incredible food and everything this vibrant city has to offer!

Working with our client means joining an international team supporting some of the world's best-known technology and cybersecurity brands. You'll build valuable experience across customer service, technical support, customer retention and sales while developing skills that can open doors to future opportunities within the technology industry.

If you're ready to take your customer support or technical support experience to the next level and experience life in Greece, Athens could be your next adventure.