Work & travel: Spanish OR Italian Customer Support (remote work within Greece)

Cross Border Talents; Georgia; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Relocation support to Greece

Career development opportunities

Job summary

A global online support company is looking for a Customer Service Representative to deliver empathetic user support. This role allows remote work from Greece, where you will assist users globally while being part of a diverse and innovative team. The ideal candidate should have strong communication skills, be fluent in Spanish or Italian, and possess a proactive, community-oriented mindset. With opportunities for career development and flexible work conditions, this position offers a rewarding path in the field of customer service.

Qualifications

• C1-C2 level Spanish or Italian required.
• B2 level or higher in English.
• Experience with online communities or social platforms is a plus.
• Proactive and community-oriented mindset.
• Data-driven with ability to improve processes.

Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Investigate and resolve user issues.
• Enforce Terms of Use and address reports of abusive content.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Skills

Empathy

Communication skills

Analytical skills

Data-driven insights

Job description

About the Role

Join a team that values empathy, excellence, and innovation! We're looking for a Customer Service Representative to support a global online community. In this role, you will create positive digital experiences by providing high-quality, empathetic assistance to users worldwide. You will play a key part in maintaining community trust and ensuring users feel heard, respected, and supported. Enjoy the flexibility of working remotely from anywhere in Greece, whether from one of its vivid cities or one of its stunning islands, and experience the country's incredible culture and beauty while building your career.

Key Responsibilities

• Deliver empathetic, accurate, and timely user support.
• Stay up to date on products and community standards to provide effective solutions.
• Make thoughtful, community-focused decisions in complex situations.
• Investigate and resolve user issues, including account access and abuse reports.
• Respond to user inquiries with professionalism, empathy, and efficiency.
• Leverage market-specific insights to identify scalable improvements in user support.
• Analyze data to optimize workflows and enhance user experience.
• Enforce Terms of Use by monitoring and addressing reports of abusive content.
• Identify trends and escalate emerging or complex issues to the global team.

Requirements

• Spanish OR Italian: C1-C2 level (native or near-native).
• English: B2 level or higher.
• Excellent interpersonal and communication skills with a genuine sense of empathy.
• Proactive and community-oriented mindset.
• Strong analytical skills with attention to detail.
• Ability to interpret and apply community standards consistently.
• Comfortable using data-driven insights to improve processes.
• Familiarity with online communities or social platforms (training provided).
• Performance bonus
• Relocation support: Assistance provided for candidates relocating to Greece.
• Career development: Continuous training, growth opportunities, and mentorship.
• Work environment: International, inclusive, and supportive workplace culture.
• Flexibility: Hybrid and adaptable working conditions.

Why Join Us

Be part of a diverse, forward-thinking team committed to shaping safe and positive online spaces. Here, your empathy, insight, and initiative directly impact millions of users while advancing your career in a collaborative and innovative environment.