Engineering Technician

vTech Solution; Palm Bay (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Palm Bay, Florida is seeking a committed Engineering IT Customer Support specialist. Responsibilities include assisting the GCS user community with computer deployment, performing desktop imaging, and providing technical troubleshooting support. Ideal candidates will have customer service skills, at least a high school diploma with 3 years of IT support experience, and knowledge of networks and hardware/software troubleshooting. This role also requires the ability to lift or relocate 50 pounds.

Qualifications

• 3 years of related experience in IT support.
• Knowledge of networks and hardware/software troubleshooting.
• Ability to lift or relocate 50 LBS.

Responsibilities

• Provide assistance to GCS user community in Computer Deployment.
• Perform desktop imaging and technical support.
• Maintain logs and prepare metrics.

Skills

Customer service skills

Teamwork skills

Technical troubleshooting

Education

High school diploma

Associates Degree

Tools

Desktop imaging software

Log management systems

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.

Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.

Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Description:

• Engineering IT Customer Support providing assistance to GCS user community in the Computer Deployment area.
• Perform desktop imaging, provide technical support/troubleshooting and delivery of assigned computers to employees.
• Perform other duties and special projects as required.
• Customer service and teamwork skills.

• High school degree plus 3 years related experience, Associates Degree highly desirable.
• Knowledge of networks and hardware/software troubleshooting.
• Must be able to move or relocate 50 LBS.
• Maintain accurate logs and spreadsheets.
• Track/prepare metrics.

Additional Information

All your information will be kept confidential according to EEO guidelines.