IT Technician Engineer Administrator

Exceed Consulting - IT Network Solutions in West Michigan; Byron Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Insurance

HSA

Dental / Optional

Cell phone / Optional

Laptop

401k when eligible

Work from home when applicable

Job summary

Exceed Consulting - IT Network Solutions in West Michigan seeks an IT Technician / Engineer Level 2/3 to support clients with AD, Exchange, VMware, Hyper-V, Proxmox, and complex networking.

You will review tickets, plan tasks, liaise with client staff, and occasionally travel to sites. Mentoring junior technicians and developing new solutions are also part of the role in a small team.

Qualifications

• 5+ years of IT engineer/consulting experience.
• Experience with Windows Server environments and RDP.
• Experience with Active Directory, DNS, Certificates, and migrations.
• Familiarity with virtualization and storage technologies.
• Strong customer-facing and ticketing skills.

Responsibilities

• Review and manage daily tickets; update team, customer, and time entries.
• Plan tasks and schedule resources.
• Liaise with staff at all client levels.
• Travel to customer sites when applicable (infrequent).
• Define hardware, software, and network requirements for quoting.
• Develop and implement new systems; present solutions in reports.

Skills

IT support

Customer service

Ticketing systems

Tools

Active Directory

DNS

Exchange / O365

VMware

Hyper-V

Proxmox

HPE Servers

SAN Storage (IBM/HPE/EMC)

Networking switches (Meraki/Cisco/Arista/HPE)

Meraki Wireless

Backup software (Datto/Veeam/StorageCraft)

Barracuda CloudGen Firewalls

RDP/App deployment

Citrix/Parallels

VoIP (3CX)

XDR security

Job description

IT Technician / Engineer Level 2/3

Required Technical Experience / Job Support Responsibilities:

5+ years of ITEngineer/ Consulting experience working with the Products and Services listed below

Customerticketing system environment

Diligent time entry as work is performed

Demonstrate exceptional customer facing skills

Exceptional aptitude with both workstation and server environments

Exceptional skills to provide level 2 or higher support for the following Products and Services:

• Microsoft
  • Active Directory / Policies / Integration
  • DNS, Certificates, Domain Controllers, DHCP
  • Exchange / O365 Migrations / Integrations
• VMware Suite
  • Standard, Enterprise
    
    • vCenter integrations
• Hyper-V, Proxmox
• Servers (HPE)
• SAN Support (IBM, HPE, EMC)
  • Spec, configure, deploy, support
• Switches (Meraki / Cisco / Extreme / HPE / Arista)
  • Spec, configure, deploy, support
  • VLANs, Trunking
• Wireless (Meraki / Aruba / Extreme / HPE / Ruckus)
• Backup Software
  • Datto
  • Veeam
    
  • StorageCraft
• Barracuda
  • CloudGen Firewalls
  • Email Security Suite
• Windows RDP / Application Deployment
• Citrix / Parallels
  • Design / Support / Deployment
    
• VoIPPhone system (3CX or other)
• Security Solutions - XDR
  • Sentinel One
  • Agents and integration
  • Monitoring / Alerting / Remediation / Reporting

Responsibilities:

Review and manage daily tickets by updating team, customer,ticket status, andtime entries

Plan tasksand schedule yourself and resources as needed

Liaise with staff at all levels of a client organization

Travel to customer sites when applicable (Travel is infrequent)

Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business

Analyze IT requirements within companies and give independent and objective advice on the use of IT

Enter documentation into documentation portal

Define software, hardware and network requirements for quoting products and services

Develop agreed solutions and implement new systems

Present solutions in written or oral reports

Design, test, install and monitor new systems

Mentor other technicians for advancement and knowledge sharing

Identify potential clients and build and maintain contacts as needed

Environment:

Work with a small team of peers to support our customers and their technologies.

Increase your skills and mentor others as you work with the team on more complex projects.

Exceed Benefits Offered:

• Health Care Insurance
• HSA
• Dental / Optional
• Cell phone / Optional
• Laptop
• 401k when eligible
• Work from home when applicable