Engineering Tech Support Associate - Software & Lab Tools

Simpson Strong-Tie Company Inc.; Riverside (CA); On-site; USD 34,908 - 43,642; Full time

Benefits offered by this job

Quarterly bonuses/commission

Benefits package

Job summary

Simpson Strong-Tie is seeking an Associate Technical Support Representative in Riverside, CA. You will be the frontline technical support for all products, software, and services, assisting engineers and external customers with inquiries and test reports.

Ideal candidates have a high school diploma or GED, 2 years of Microsoft Office experience, and the ability to interpret structural drawings. Familiarity with Salesforce and Smartsheets is a plus; relocation is not offered.

Qualifications

• High school diploma or GED required.
• 2 years of experience with Microsoft applications including Word, Excel, Outlook.
• Ability to interpret and understand structural drawings and drafting standards.
• Clear communication with customers and colleagues; ability to write reports and correspondence.
• Familiarity with Salesforce, Smartsheets, and Simpson Strong-Tie software is a plus.

Responsibilities

• Front line of customer service technical support on all Simpson Strong-Tie products, software, and services to internal and external customers.
• Research solutions to inquiries using test databases, literature, SalesForce and internal boards.
• Provide technical customer support and information via email and website inquiries.
• Assist Engineers with test reports, technical letters, and hanger designs.
• Assist in special projects as assigned by the Engineering Manager.

Skills

Microsoft Word/Excel/Outlook

Interpret drawings

Written and verbal communication

Learning quickly

Math skills (algebra/geometry)

Smartsheets familiarity

Education

Associate or bachelor’s degree preferred

Tools

Salesforce

Smartsheets

Job description

Simpson Strong-Tie is seeking an Associate Technical Support Representative in Riverside, CA. You will be the frontline technical support for all products, software, and services, assisting engineers and external customers with inquiries and test reports.

Ideal candidates have a high school diploma or GED, 2 years of Microsoft Office experience, and the ability to interpret structural drawings. Familiarity with Salesforce and Smartsheets is a plus; relocation is not offered.