Associate Structural & Construction Products Support Representative (Hybrid)

Simpson Strong-Tie Company Inc.; Riverside (OH); On-site; USD 34,908 - 43,642; Full time

Benefits offered by this job

Competitive hourly pay

Quarterly bonuses or commissions

Medical, dental, vision benefits

Retirement contributions

Employee stock purchase

Paid holidays, vacation, sick days, or

Job summary

Simpson Strong-Tie Company Inc. is seeking an Associate Technical Support Representative to provide technical assistance for the Engineering department and testing laboratory across all product lines.

You will serve as the front line of customer service for all Simpson Strong-Tie products, software, and services, researching solutions via test databases, literature, Salesforce, and internal boards. Collaboration with engineers on reports and hanger designs is required.

Qualifications

• Minimum 2 years of experience with Microsoft Word, Excel, Outlook.
• Ability to interpret structural drawings and drafting standards.
• Strong written and verbal communication to write documents and correspond with customers and employees.
• Ability to learn new processes quickly.
• Basic math including algebra, trig, geometry; compute rates, ratios, percents.
• Proficient in Windows data entry (Word/Excel/Access).
• Knowledge of Smartsheets or similar programs; quick to learn.
• Common sense reasoning to follow written or diagrammed instructions.

Responsibilities

• Serve as the front line of customer service technical support on all products, software, and services via the Engineering Phone Queue.
• Research solutions by exploring test databases, literature, Salesforce, and internal boards.
• Provide technical information on products/software via email and other written communications.
• Assist engineers with test reports, technical letters, and custom hanger designs.
• Participate in special projects as assigned by the Engineering Manager.

Skills

MS Office proficiency (Word/Excel/Outl

Interpret structural drawings

Written & verbal communication

Learn new processes quickly

Basic math: algebra/trig/geometry

Windows data entry (Word/Excel/Access)

Smartsheets knowledge

Problem solving with variables

Education

Associate or bachelor’s degree preferred

Tools

Salesforce

Smartsheets

Simpson Strong-Tie software

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We have been delivering solutions that help people design and build safer, stronger structures since 1956.

Job Overview

As an Associate Technical Support Representative, you will provide technical assistance for the Engineering department and testing laboratory across all product lines.

Key Responsibilities

• Serve as the front line of customer service technical support on all Simpson Strong-Tie products, software, and services to internal and external customers via the Engineering Phone Queue.
• Research solutions to customer inquiries by exploring test database, literature, SalesForce, and internal discussion boards.
• Provide technical support and information on all products, software, and services through written communications (e.g. email) from website inquiries.
• Assist Simpson Engineers with test reports, technical letters, and custom hanger designs.
• Participate in special projects as assigned by the Engineering Manager.

Minimum Requirements

• High school diploma or GED required.
• Minimum 2 years of experience with Microsoft applications (Word, Excel, Outlook).
• Ability to interpret and understand structural drawings and drafting standards.
• Strong written and verbal communication skills to write documents, routine reports, correspondence and speak effectively with customers and employees.
• Ability to learn new processes and procedures quickly.
• Basic mathematics skills: algebra, trigonometry, geometry; ability to compute rate, ratio, percent; draw and interpret charts and graphs.
• Proficient in computer data entry using Windows, Word, Excel, and Access.
• Knowledge of Smartsheets or similar programs with ability to learn new programs.
• Common sense reasoning to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Preferred Requirements

• Associate or bachelor’s degree preferred.
• Additional 2 years of related experience and/or training.
• Experience in residential construction or familiarity with the industry preferred.
• Experience with Sales Force, Smartsheets and Simpson Strong-Tie software and applications is a plus.

Physical Requirements & Work Environment

The role requires frequent sitting, talking, and hearing, occasional walking and standing, and occasional pushing or lifting up to 25 lbs. The work environment is a professional office setting with standard office equipment such as computers, phones, printers, and scanners. No travel required.

Benefits

• Competitive compensation and hourly pay of $25.34 – $31.68.
• Quarterly bonuses or commissions for eligible employees.
• Medical, dental, vision, retirement contributions, employee stock purchase and bonus plans.
• Paid holidays, vacation, sick days, funeral and jury duty leave.
• Employee discounts, referral bonuses, charitable contribution matching, education reimbursement.

Location & Work Status

This full-time, non-exempt position is located in Riverside, CA. Relocation is not available for this position.

Equal Opportunity Employer

Simpson Strong-Tie is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. All job offers are contingent upon a successful drug screen and criminal background check.