Engineering Support Technician – Customer Escalations

Glidewell Dental; Irvine (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Glidewell Dental in Irvine, California is seeking a candidate for a key support role within their Product Engineering team. The position involves assisting with customer escalations and ensuring customer satisfaction through effective communication and problem resolution.

The ideal candidate will be a recent graduate or pursuing a Bachelor's degree in Engineering and possess good interpersonal skills. Familiarity with engineering processes and previous customer service experience is preferred. The position offers a pay range of $20.00-$24.00/hr.

Qualifications

• Must possess effective oral communication and interpersonal skills.
• Recent graduate or currently pursuing a Bachelor's degree in Engineering or related field.
• Previous experience in related field and/or engineering background preferred.
• Previous customer service experience is a plus.

Responsibilities

• Review and resolve customer escalations with the Product Engineering team.
• Respond to customer concerns during installation and operation.
• Ensure timely responses to calls and emails.
• Investigate and resolve customer complaints as per policies.
• Document customer information to support product development.
• Assist in research of new technologies and suppliers.

Skills

Effective communication

Interpersonal skills

Problem solving

Education

Bachelor’s degree in Engineering or related field

Job description

Glidewell Dental in Irvine, California is seeking a candidate for a key support role within their Product Engineering team. The position involves assisting with customer escalations and ensuring customer satisfaction through effective communication and problem resolution.

The ideal candidate will be a recent graduate or pursuing a Bachelor's degree in Engineering and possess good interpersonal skills. Familiarity with engineering processes and previous customer service experience is preferred. The position offers a pay range of $20.00-$24.00/hr.