Engineering Support Technician

PRISMATIK DENTALCRAFT, INC.; Irvine (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Prismatik Dentalcraft, a Glidewell Dental division, is seeking an entry-level engineer in Irvine, CA to support the Product Engineering team. You will review and resolve customer escalations and respond to installation or product questions while documenting issues for quality programs.

The ideal candidate is a recent graduate or current engineering student who can read operating procedures and work with mechanical, electrical, and control engineers on automated manufacturing processes.

Qualifications

• Must possess effective oral communication and interpersonal skills.
• Recent graduate or currently pursuing a Bachelor’s degree in Engineering or related field, preferred.
• Previous experience in related field and/or engineering background, preferred.
• Must be able to read and understand all operating procedures and applicable technical information.

Responsibilities

• Assists Product Engineering team to review and resolve customer escalations.
• Responds to customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
• Ensures calls and emails are responded to within targeted service level timeframes.
• Investigates, manages, and resolves customer complaints in accordance with pre-established policies.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Enters data for component history to get statistical data to help find root cause of issues in the field.

Skills

Oral communication

Interpersonal skills

Reading technical information

Education

Bachelor’s degree in Engineering or related field

Job description

Prismatik Dentalcraft is a division of Glidewell Dental

Essential Functions

• Assists Product Engineering team to review and resolve customer escalations.
• Responds to customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
• Ensures calls and emails are responded to within targeted service level timeframes.
• Investigates, manages, and resolves customer complaints in accordance with pre-established policies.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Enters data for component history to get statistical data to help find root cause of issues in the field.
• Assesses component history data, formulates reports, and provides recommendations for improvement.
• Assists with the research of new technologies, software, processes, materials, and suppliers.
• Completes documentation required by the quality system with assistance from Engineering and Technical Writers.
• Learns and assists with component design elements, creation of drawings, and documents related to automated machinery.
• Collaborates with Mechanical Engineers, Electrical Engineers, Control Engineers, and build team on machinery and processes related to automated manufacturing.
• Assists build team with hands on prototyping as required.
• Performs other related duties and projects as business needs require at direction of management.

Minimum Qualifications

• Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
• Recent graduate or currently pursuing a Bachelor’s degree in Engineering or related field, preferred.
• Previous experience in related field and/or engineering background, preferred.
• Must be able to read and understand all operating procedures and applicable technical information.

Pay Range: $20.00-$24.00/hr

Exact compensation may vary based on skills and experience.