Engineering Support Technician - Prototyping & Tech Support

PRISMATIK DENTALCRAFT, INC.; Irvine (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Prismatik Dentalcraft, a Glidewell Dental division, is seeking an entry-level engineer in Irvine, CA to support the Product Engineering team. You will review and resolve customer escalations and respond to installation or product questions while documenting issues for quality programs.

The ideal candidate is a recent graduate or current engineering student who can read operating procedures and work with mechanical, electrical, and control engineers on automated manufacturing processes.

Qualifications

• Must possess effective oral communication and interpersonal skills.
• Recent graduate or currently pursuing a Bachelor’s degree in Engineering or related field, preferred.
• Previous experience in related field and/or engineering background, preferred.
• Must be able to read and understand all operating procedures and applicable technical information.

Responsibilities

• Assists Product Engineering team to review and resolve customer escalations.
• Responds to customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
• Ensures calls and emails are responded to within targeted service level timeframes.
• Investigates, manages, and resolves customer complaints in accordance with pre-established policies.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Enters data for component history to get statistical data to help find root cause of issues in the field.

Skills

Oral communication

Interpersonal skills

Reading technical information

Education

Bachelor’s degree in Engineering or related field

Job description

Prismatik Dentalcraft, a Glidewell Dental division, is seeking an entry-level engineer in Irvine, CA to support the Product Engineering team. You will review and resolve customer escalations and respond to installation or product questions while documenting issues for quality programs.

The ideal candidate is a recent graduate or current engineering student who can read operating procedures and work with mechanical, electrical, and control engineers on automated manufacturing processes.