Engineering Program Manager, AppleCare

Apple Inc.; Sunnyvale (CA); On-site; USD 176,000 - 312,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Relocation assistance

Job summary

Apple Inc. in Sunnyvale, California, is seeking an AppleCare Engineering Program Manager to drive diagnostic projects from concept to deployment, partnering with engineering teams to define requirements and schedules that align with product readiness.

You will coordinate cross-functional reviews, validate diagnostic software features for field releases, and ensure timely delivery across iOS, macOS, and related platforms, with a strong emphasis on risk management and executive communication.

Qualifications

• Bachelor's Degree in CS or related field with 7+ years in engineering program management.
• Track record of managing software projects.
• Experience directing cross-functional teams through the project lifecycle.
• Experience coordinating end-to-end programs from design to release.
• Knowledge of operating systems including iOS, macOS, iPadOS, and watchOS.

Responsibilities

• Lead cross-functional diagnostic projects across iOS, macOS, cloud, Core OS, and hardware.
• Design project implementation plans for new diagnostic requests and drive execution with engineers.
• Coordinate program reviews and status updates on top engineering issues to executives.
• Lead validation of diagnostic software features for field releases and product launches.
• Ensure close inter-team coordination and end-to-end collaboration on all projects.
• Ensure timely delivery of all engineering and technical aspects of AppleCare diagnostic programs.

Skills

Software project management

Cross-functional leadership

End-to-end program coordination

OS knowledge (iOS/macOS)

Education

Bachelor's Degree in Computer Science or related field

Job description

Sunnyvale, California, United States Software and Services

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact the customer experience. Join us and help uphold the high standards of support Apple is known for.

Description

As an AppleCare Engineering Program Manager, you will drive the overall execution of diagnostic projects from conceptualization and design to development and deployment. You will work closely with engineering teams to develop requirements, drive implementation schedules, and coordinate fixes for software and systems-related issues. Additionally, you will identify and present cross-functional risks, potential issues, and their impact on new product release readiness and other key AppleCare initiatives

Responsibilities

• Partner with AppleCare Readiness teams and Diagnostic architects to understand and lead systems and software changes impacting iOS, macOS, cloud-based server infrastructure, Core OS, and Hardware Development.
• Design project implementation plans for new diagnostic requests and execute those plans with cross-functional engineering teams.
• Coordinate program reviews and status updates on top engineering issues to all levels of management, including senior executives.
• Lead validation of diagnostic software features and AppleCare diagnostic systems for field releases and new product launches.
• Ensure close inter-team coordination and end-to-end collaboration on all projects.
• Ensure all engineering and technical aspects of AppleCare diagnostic programs are delivered in a timely manner.

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
• Track record of managing software projects.
• Background directing cross-functional teams through the project lifecycle.
• History of coordinating end-to-end programs from design to release.
• Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
• Familiarity with executing product development processes.

Preferred Qualifications

• Background managing projects with low-level hardware integration dependencies.
• Understanding of diagnostic software features and systems architecture.
• Capability to negotiate effectively and lead risk management efforts.
• Ability to communicate technical issues clearly to diverse audiences.
• Agility to adapt to shifting priorities and navigate ambiguity.
• Collaboration skills to foster inter-team coordination and drive alignment.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.