Engineering Program Manager, AppleCare

Socket.dev; Sunnyvale (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

AppleCare Engineering Program Manager role focusing on driving cross-functional diagnostic projects from concept to deployment. You will coordinate with engineering to develop requirements, timelines, and fixes for software and systems issues, and manage risks impacting release readiness.

The role requires strong experience in software project management, coordinating end-to-end programs, and familiarity with iOS/macOS/iPadOS/watchOS development processes.

Qualifications

• Bachelor's Degree in Computer Science or a related field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
• Track record of managing software projects.
• Background directing cross-functional teams through the project lifecycle.
• History of coordinating end-to-end programs from design to release.
• Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
• Familiarity with executing product development processes.

Responsibilities

• Drive cross-functional diagnostic projects from conceptualization and design to development and deployment.
• Collaborate with engineering teams to develop requirements and schedules; coordinate fixes for software and systems issues.
• Identify and present cross-functional risks and potential issues and their impact on product release readiness and other AppleCare initiatives.

Skills

Software project management

Cross-functional leadership

End-to-end program management

Release coordination

OS knowledge (iOS/macOS/iPadOS/watchOS

Education

Bachelor's Degree in Computer Science or related field

Equivalent practical experience with 7+ years in engineering program management

Job description

In AppleCare, we believe in providing world-class support to our customers for the devices they have purchased. In this role, you will drive cross-functional diagnostic projects that directly impact the customer experience. Join us and help uphold the high standards of support Apple is known for.

Description

As an AppleCare Engineering Program Manager, you will drive the overall execution of diagnostic projects from conceptualization and design to development and deployment. You will work closely with engineering teams to develop requirements, drive implementation schedules, and coordinate fixes for software and systems-related issues. Additionally, you will identify and present cross-functional risks, potential issues, and their impact on new product release readiness and other key AppleCare initiatives

Minimum Qualifications

• Bachelor's Degree in Computer Science or a related technical field, or equivalent practical experience with 7+ years of experience in an engineering program management or related role.
• Track record of managing software projects.
• Background directing cross-functional teams through the project lifecycle.
• History of coordinating end-to-end programs from design to release.
• Knowledge of operating systems, including iOS, macOS, iPadOS, and watchOS.
• Familiarity with executing product development processes.

Preferred Qualifications

• Background managing projects with low-level hardware integration dependencies.
• Understanding of diagnostic software features and systems architecture.
• Capability to negotiate effectively and lead risk management efforts.
• Ability to communicate technical issues clearly to diverse audiences.
• Agility to adapt to shifting priorities and navigate ambiguity.
• Collaboration skills to foster inter-team coordination and drive alignment.