Solutions Architect, AppleCare Diagnostics and Repair

Apple Inc.; Sunnyvale (CA); Hybrid; USD 185,000 - 325,000; Full time

Job summary

Apple Inc. is seeking a Solutions Architect for AppleCare Diagnostics and Repair in Sunnyvale, CA.

You will own the technical direction for designing, qualifying, and implementing diagnostic and repair tools used in field service events, and translate customer needs into tool designs. You will collaborate across the product development lifecycle, define design and testing parameters, and develop comprehensive qualification plans to ensure quality, risk management, and performance.

Qualifications

• Bachelor's degree in CS/engineering or equivalent practical experience.
• 8+ years of experience in solutions architecture or a related technical field.
• Ability to translate customer needs and use cases into high-level technical designs.
• Working knowledge of product development lifecycles and client-server design principles.

Responsibilities

• Engage with stakeholders to understand their diagnostic and repair needs, and translate those needs into clear technical requirements.
• Collaborate with product development teams to establish design and testing parameters.
• Propose and document designs for new diagnostic and repair tools.
• Coordinate with cross-functional teams to refine, develop, and implement tool designs.
• Partner with UX designers and other technical stakeholders to ensure seamless system integration and successful deployment.
• Develop and approve comprehensive qualification plans to ensure design quality, manage risk, and validate performance.

Skills

Solutions architecture

Stakeholder engagement

Education

Bachelor's degree in Computer Science, Engineering, or related field

Master's degree in Computer Science or related field

Job description

Solutions Architect, AppleCare Diagnostics and Repair

Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there's no telling what you could accomplish.The AppleCare Diagnostics and Repair team builds the technical foundation that keeps every field service event running smoothly, ensuring customers get fast, reliable support wherever they need it. As our Solutions Architect, you'll play a central role in shaping the tools that make that possible.

Description

You will own the technical direction for designing, qualifying, and implementing hardware and software diagnostic and repair tools used in field service events. You'll translate customer needs and system requirements into new tool designs and develop comprehensive qualification plans that address design integrity, risk, and performance. This role requires close collaboration with cross‑functional teams throughout the product development lifecycle.

Responsibilities

• Engage with stakeholders to understand their diagnostic and repair needs, and translate those needs into clear technical requirements.
• Collaborate with product development teams to establish design and testing parameters.
• Propose and document designs for new diagnostic and repair tools.
• Coordinate with cross‑functional teams to refine, develop, and implement tool designs.
• Partner with UX designers and other technical stakeholders to ensure seamless system integration and successful deployment.
• Develop and approve comprehensive qualification plans to ensure design quality, manage risk, and validate performance.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 8+ years of experience in solutions architecture, engineering, or a related technical field.
• Ability to translate customer needs and use cases into high-level technical designs.
• Working knowledge of product development lifecycles and client-server design principles.

Preferred Qualifications

• Master's degree in Computer Science or a related field.
• Background in large-scale systems design, hardware and software diagnostics, and performance tuning.
• Familiarity with qualification and validation methodologies for hardware or diagnostic tools.
• Ability to collaborate with subject‑matter experts and manage complex, cross‑functional projects.
• Skilled at communicating complex technical concepts clearly to both technical and non‑technical audiences.
• Comfortable managing projects through ambiguity while transitioning smoothly between strategic and detailed discussions.
• Detail‑oriented, with critical thinking skills and a willingness to challenge existing ideas.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.