Sr. Engineering Program Manager - Customer Systems

Apple Inc.; Sunnyvale (CA); On-site; USD 175,500 - 311,700; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation assistance

Discretionary bonuses

Job summary

Apple Inc. in Sunnyvale, California, is seeking an extraordinary Sr. Engineering Program Manager for the Digital and Diagnostics program.

The role drives large, multi‑functional initiatives end‑to‑end, shaping experiences for millions of customers on Apple platforms. You will bring 8+ years in software and program management, strong cross‑functional leadership, and expertise with Generative AI tools and LLMs to optimize workflows, design documentation, and status reporting.

Qualifications

• 8+ years of software and program management experience.
• Strong software project management skills with experience leading large, multi‑functional teams to deliver complex initiatives.
• Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.

Responsibilities

• Lead large, multi‑functional initiatives end‑to‑end with full ownership.
• Collaborate with cross‑functional teams to deliver high‑impact programs for millions of users.
• Deliver high‑quality outcomes and ensure timely launches across Apple platforms.

Skills

Software PM

Cross-functional leadership

End-to-end program management

Generative AI tools

LLMs

Executive communication

Data-driven decisions

Education

Bachelor's degree in Computer Science or related field

Tools

Generative AI tools

LLMs

Job description

Sr. Engineering Program Manager - Customer Systems

Sunnyvale, California, United States Software and Services

At Apple, we don’t just work, we innovate, create, and redefine what’s possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact. Now, the Digital and Diagnostics program team is looking for an extraordinary Engineering Program Manager, someone with a sharp technological mind, a passion for solving complex challenges, and the drive to deliver ambitious, cross‑functional projects in a fast‑paced environment. Imagine influencing the experiences of over a billion customers worldwide – that’s the scale and impact of this role. If you thrive on challenge, love collaborating with brilliant teams, and get excited about shaping the future of cutting‑edge technology, this is your moment. Are you ready to make a difference that only Apple can offer?

Description

We are looking for a bold, curious, and driven program leader with a sharp sense of both technology and business. This role is for someone who thrives on challenge, taking full ownership of large, multi‑functional initiatives, and delivering them end‑to‑end. If you are passionate about driving impact, shipping exceptional results, and shaping complex projects that touch millions of customers, this is your opportunity to shine.

Minimum Qualifications

• 8+ years of relevant experience in software and program management.
• Strong software project management skills with experience leading large, multi‑functional teams to deliver complex initiatives.
• Proven track record of managing programs end‑to‑end, from initial design through launch, ensuring high‑quality outcomes.
• Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.

Preferred Qualifications

• Proven experience driving and delivering critical, end‑to‑end (E2E) project features across the company, collaborating effectively with multiple cross‑functional teams.
• Adept at leveraging data from diverse sources to generate insights and make informed decisions that guide program direction.
• Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders.
• Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast‑paced, often ambiguous environments.
• Technical curiosity and willingness to actively engage in technical discussions with engineering partners, including initiatives involving customer‑facing Generative AI on‑device or in the cloud.
• Demonstrated experience shipping consumer software at large scale, serving millions of users.
• Solid understanding of Apple operating systems, including iOS, macOS, iPadOS, and watchOS, with the ability to build experiences that delight users.
• Prior experience working alongside Human Interface (UI/UX) partners to deliver impactful product experiences.
• Measure program impact, evaluate ROI, and manage cost allocations for internal initiatives.
• Bachelor’s degree in Computer Science or a related field.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses— including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Apple accepts applications to this posting on an ongoing basis.