Engineering Program Manager- Customer Systems

Apple Inc.; Sunnyvale (CA); On-site; USD 175,500 - 311,700; Full time

Job summary

Apple Inc. in Sunnyvale, California, is seeking an Engineering Program Manager for Customer Systems. You will lead CRM initiatives, collaborate with cross‑functional teams, and guide distributed teams to deliver exceptional customer experiences.

The role emphasizes Gen AI project management, technical fluency, and mentorship, with comprehensive Apple benefits and a competitive base pay range.

Qualifications

• 8-12 years of experience in technical program or project management.
• 5 years minimum experience in Contact Center Domain.
• 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs.
• Strong technical fluency, able to work directly with engineering teams.
• The ability to empower, mentor, and lead geographically dispersed teams.
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.

Responsibilities

• Lead the engineering program management for Apple’s Customer Systems CRM initiatives.
• Collaborate with multiple teams to deliver innovative CRM solutions and customer experiences.
• Mentor and guide geographically dispersed teams to ensure program success.

Job description

Engineering Program Manager- Customer Systems

Sunnyvale, California, United States Software and Services

At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers’ experiences. Join Apple’s Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you!

Description

The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.

Minimum Qualifications

• 8-12 years of experience in technical program or project management
• 5 years minimum experience in Contact Center Domain
• 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs
• Strong technical fluency, able to work directly with engineering teams
• The ability to empower, mentor, and lead geographically dispersed teams
• Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.

Preferred Qualifications

• Excellent communicator - verbal and written and excellent presentation skills.
• Knowledge of visual design tools is a plus.
• Sharp analytical mindset.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,500 and $311,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.