Engineering Manager, Managed Services & Tech Ops

Helient Technologies, LLC; Haddonfield (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

Helient Technologies, LLC is seeking a Technical Lead/Operations Manager to grow and oversee its Managed Services practice. You will provide engineering oversight of the Managed Services team and ensure delivery of complex solutions for on-premises, cloud, and managed services customers.

Responsibilities include daily management of tickets, SLA attainment, staffing, knowledge development, and process improvement.

Qualifications

• Must have proven experience leading Managed Services teams and delivering client-focused outcomes.
• Experience managing SLAs, tickets, and personnel scheduling for enterprise environments.
• Strong ability to develop and enforce processes, best practices, and documentation.

Responsibilities

• Grow and manage the Company’s Managed Services practice and oversee delivery of services.
• Direct daily operations of the Managed Services team and associated tickets to meet SLA targets.
• Develop team knowledge of Helient-supported technologies and enable ongoing professional development.
• Lead efforts in process improvement, reporting, and onboarding of new engineers.
• Ensure on-premises and cloud-provisioned environments are supported per customer SLAs and budgets.

Skills

Leadership

Team management

Project management

Customer focus

Tools

Autotask

VMware vSphere

Citrix

Hyper-V

Nutanix AHV

Microsoft SQL Server

Windows Server

Job description

Helient Technologies, LLC is seeking a Technical Lead/Operations Manager to grow and oversee its Managed Services practice. You will provide engineering oversight of the Managed Services team and ensure delivery of complex solutions for on-premises, cloud, and managed services customers.

Responsibilities include daily management of tickets, SLA attainment, staffing, knowledge development, and process improvement.