Engineering Manager — AI-Driven Production Systems (Onsite Miami)

Royal Caribbean Group; Miami, Northern (FL, KY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Royal Caribbean Group is seeking an Engineering Manager to lead a production software team delivering AI-powered digital customer experiences in a regulated, enterprise setting. You will make architectural calls, write specifications, and review code while coaching a senior bench.

You will partner with product, design, data, and security to build scalable systems that guests love, balancing cost, latency, and quality. On-site in Miami, US.

Qualifications

• 7+ years building production software.
• Production experience shipping AI agents.
• Strong opinions on agentic system design.
• Hands-on with modern agentic frameworks (LangGraph, Anthropic SDK, OpenAI Agents, or equivalents) and adjacent patterns: MCP, RAG, vector stores, structured outputs, prompt caching, and modern eval tooling.
• Production engineering depth: Python and/or TypeScript, distributed systems, cloud platforms (AWS preferred), CI/CD, observability, and secure development practices in a SOX-regulated environment.
• Track record managing in fast-paced, complex organizations.
• Exceptional communication— comfortable with executive and engineering audiences, technical and non-technical stakeholders.
• Bachelor's in Computer Science, Engineering, or related field required; Master's preferred.

Responsibilities

• Lead a team of senior engineers building new digital customer experiences powered by AI innovations — set direction, unblock, mentor, and grow the bench.
• Make the architectural decisions that matter most: where to apply AI versus deterministic logic, how systems should be evaluated and monitored over time, what to build versus buy, and how the work integrates into a complex enterprise environment.
• Set the engineering bar — spec-driven development, eval-led iteration, modern AI-assisted workflows, and the rigor to ship non-deterministic systems with confidence.
• Partner with product, design, data, and security to deliver experiences guests love.
• Recruit, grow, and retain a team of senior engineers who operate at that bar without micromanaging.
• Translate between senior leadership and hands-on engineering — adjust register without losing substance.

Skills

Python

TypeScript

AWS

CI/CD

Observability

AI agents

LangGraph

Anthropic SDK

OpenAI Agents

MCP

RAG

Vector stores

Prompt caching

Eval tooling

Distributed systems

Education

Bachelor's in CS/Engineering

Master's degree preferred

Tools

AWS

Job description

Royal Caribbean Group is seeking an Engineering Manager to lead a production software team delivering AI-powered digital customer experiences in a regulated, enterprise setting. You will make architectural calls, write specifications, and review code while coaching a senior bench.

You will partner with product, design, data, and security to build scalable systems that guests love, balancing cost, latency, and quality. On-site in Miami, US.