Engineer III - Unified Communications

HonorHealth; Phoenix (AZ); Hybrid; USD 110,000 - 140,000; Full time

Job summary

HonorHealth in Deer Valley, Phoenix, AZ seeks a Unified Communications Engineer III to analyze, design, install, administer, maintain and troubleshoot our UC infrastructure.

You will support VoIP, PBX, nurse call interfaces, telemedicine and video conferencing environments, while guiding other UC staff and contributing to project work.

Qualifications

• Bachelor's degree in IT/CS or 4 years related experience.
• 6+ years in Unified Communications technologies support.
• Experience with VoIP, PBX and UC interfaces.
• Certifications (Cisco CCIE/CCNP/CCNA) preferred.

Responsibilities

• Analyze, design, install, administer, maintain and troubleshoot UC infrastructure.
• Support VoIP solutions and interfaces; integrate PBX and nurse call interfaces.
• Maintain audio visual, telepresence, video conferencing environments.
• Provide on-call support for upgrades and patches and document changes.
• Mentor and guide other Unified Communications staff.

Skills

Unified Communications

Voice Networking

IP Networking

CCNA Collaboration

CCDE

CCIE Collaboration

CCIE Voice

CCNP Collaboration

ITIL Foundations

Education

Bachelor's in IT/CS

4+ years related experience

Tools

PBX infrastructure

VoIP systems

Cisco IOS

Video conferencing

Job description

Primary City/State:Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:IT Technology and CommunicationsShift:DayDepartment:IT Systems OperationsMonday-Friday, 8:00am-5:00pmHybridMust reside in ArizonaGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYThe Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staffESSENTIAL FUNCTIONSResearch, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP. Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult, configure, setup, functional test and verify business requirements are meet. Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces Monitor and manage capacity of UC resources environments Develop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge base. Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members, managers & all departments. Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.EDUCATIONBachelors in or 4 years' work related experience in Information Technology, Computer Science, or a related discipline RequiredBachelors in Information Technology, Computer Science, or a related discipline PreferredEXPERIENCE6 years in support experience of Unified Communications technologies Required8 years in support experience of Unified Communications technologies PreferredLICENSE AND CERTIFICATIONSIP Networking, Voice Networking RequiredCisco Certified Network Associate - Certification, Facilitation, CCDE, CCNA Collaboration CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation and IP / Voice Communications Certified Technologist. PreferredWe're all in for your career.