Engineer - Field Service (Entry Level)

Lancesoft; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Lancesoft is seeking a Field Engineer I for a 6‑month contract (remote). The role involves analysis of requirements, installation, modification and repair of company products at field locations, with independent work or coordinating other staff.

You will negotiate with customers and protect company interests while delivering quality service. Responsibilities include site project management, warranty support, and effective issue resolution across warranty and post‑warranty periods.

Qualifications

• Industrial automation or electrical engineering degree or equivalent experience.
• 1–2 years field engineering experience in related sectors.
• Ability to troubleshoot from field devices to control systems and networking.
• Strong customer focus and communication skills, with drive to resolve issues.
• Valid driver's license and passport (or ability to obtain).

Responsibilities

• Execute site project management and technical leadership duties.
• Support warranty administration and troubleshooting issues.
• Address customer service requests and lead issue resolution during warranty/post-warranty.
• Pre‑planning, site scheduling, field engineering, and handover to customers.
• Collaborate with project managers, customers and suppliers to ensure quality and timeliness.
• Respond to customer service calls and manage field relationships.
• Direct field resources during installation, commissioning and startup.

Skills

Field engineering

Troubleshooting

Customer focus

Written and verbal communication

Project coordination

MS Office

Networking basics

Self-motivation

Education

Electrical/Industrial/Electronic eng degree

High School Diploma with industry exp

Tools

Cimplicity

Intellution

Toolbox

GAP

Job description

Duration: 06 months contract with possible extension (Remote Role) Field Engineering consists of the analysis of requirements and assessment of changes. It also includes consultation and negotiation with customers involving installation, modification and repair of equipment and products in field locations. Work independently or coordinate activities of other staff to install, modify, test or repair Company products and equipment. Represent the Company in negotiating agreements, resolving highly complex technical, logistics and business issues while promoting and maintaining good customer relations and protecting the Companys interests.

Field Engineer I responsibilities

• Execute site project management and technical leader duties.
• Support warranty administration and troubleshooting issues.
• Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods.
• Responsible for pre-planning, site scheduling, field engineering, oversight and direction of other field resources, commissioning, control system startup, and project handover to customers.
• Works closely with project managers, customers and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
• Respond to customer call out services requests.
• Manage relationships with customers, business partners and suppliers, both internal and external, during installation, site commissioning and startup phases.

Qualifications Requirements

• Industrial automation, Electrical, or Electronic engineering degree from an accredited university or college (or a High School Diploma GED and a minimum of 1-2 years of industry experience)
• 1-2 years of field engineering experience in similar industry sectors.
• Ability to troubleshoot at all levels, from field devices to control system, and networking
• Must be able to generate immediate credibility with customers, suppliers, GE project management engineering communities.
• Strong customer focus, interpersonal, and computer skills
• Ability to multi-task in a dynamic, geographically dispersed team environment is required.
• Extensive application design knowledge
• Effective written and oral communication skills with excellent spoken and written skills.
• Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.
• Possess a valid driver's license and passport (or able to obtain).

Desired

• Previous industrial field service experience.
• Controls experience to equipment that functions as a prime mover.
• Electronics and or mechanical trouble shooting skills.
• Hands‑on approach Computer skills, familiarity with MS Office, TCP IP configuration.
• Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).
• Prior mechanical maintenance experience preferred.
• Solid verbal and written communication skills
• Ability to read and interpret mechanical and electrical drawings.
• Self-starter with minimal supervision requirement;able to work independently;ability to prioritize, organize work, and meet deadlines.
• Ability to set and meet aggressive goals and targets.