Engineer - Field Service

Integrated Resources, Inc ( IRI ); Texas; On-site; USD 60,000 - 75,000; Full time

Job summary

Integrated Resources, Inc. is seeking a Field Engineer I to lead site projects, troubleshoot issues, and coordinate field teams for installation, commissioning, and startup of company equipment.

Responsibilities include pre-planning, scheduling, and ensuring customer satisfaction while working with project managers and suppliers. Strong communication and field-service experience are essential.

Qualifications

• Industrial automation, Electrical, or electronic engineering degree from an accredited university or college (or a high school diploma with 1–2 years of industry experience).
• 1–2 years field engineering experience in similar industry sectors.
• Ability to troubleshoot at all levels, from field devices to control system and networking.
• Strong customer focus with interpersonal and computer skills.
• Ability to multi-task in a dynamic, geographically dispersed team environment.

Responsibilities

• Execute site project management and technical leader duties.
• Support warranty administration and troubleshooting issues.
• Address customer service requests and lead issue resolution during warranty and post-warranty periods.
• Pre-planning, site scheduling, field engineering, oversight and direction of field resources, commissioning, startup, and project handover.
• Collaborate with project managers, customers, and suppliers to ensure financial performance, quality installation, timeliness, and customer satisfaction.
• Respond to customer call-out service requests.
• Manage relationships with customers, partners, and suppliers during installation and startup phases.

Skills

Field engineering

Troubleshooting

Customer service

Project management

Multi-tasking

Communication skills

Education

Bachelor's degree in Electrical/Electronics/Industrial automation

Tools

MS Office

TCP/IP configuration

HMI software tools (Cimplicity/Intellution)

Job description

• Field Engineering consists of the analysis of requirements and assessment of changes.
• It also includes consultation and negotiation with customers involving installation, modification and repair of equipment and products in field locations.
• Work independently or coordinate activities of other staff to install, modify, test or repair Company products and equipment.
• Represent the Company in negotiating agreements, resolving highly complex technical, logistics and business issues while promoting and maintaining good customer relations and protecting the Company's interests.

The Field Engineer I will have the following responsibilities:

• Execute site project management and technical leader duties.
• Support warranty administration and troubleshooting issues.
• Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods.
• Responsible for pre-planning, site scheduling, field engineering, oversight and direction of other field resources, commissioning, control system startup, and project handover to customers.
• Works closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
• Respond to customer call out services requests.
• Manage relationships with customers, business partners and suppliers, both internal and external, during installation, site commissioning, and startup phases.

Qualifications Requirements:

• Industrial automation, Electrical, or electronic engineering degree from an accredited university or college (or a High School Diploma GED and a minimum of 1-2 years of industry experience).
• 1-2 years of field engineering experience in similar industry sectors.
• Ability to troubleshoot at all levels, from field devices to control system, and networking.
• Must be able to generate immediate credibility with customers, suppliers, Client project management engineering communities.
• Strong customer focus, interpersonal, and computer skills.
• Ability to multi-task in a dynamic, geographically dispersed team environment is required.
• Effective written and oral communication skills with excellent spoken and written skills.
• Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.
• Possess a valid driver's license and passport (or able to obtain).
• DESIRED Previous industrial field service experience.
• Controls experience to equipment that functions as a prime mover.
• Electronics and or mechanical trouble shooting skills.
• Hands-on approach Computer skills, familiarity with MS Office, TCP IP configuration.
• Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).
• Prior mechanical maintenance experience preferred.
• Solid verbal and written communication skills.
• Ability to read and interpret mechanical and electrical drawings.
• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
• Ability to set and meet aggressive goals and Clients.