Engineer - Cloud & Infra Management

LTM; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Short/Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holid

Paid Paternity and Maternity Leave

Job summary

LTIMindtree in Scottsdale, AZ seeks a Service Desk Support P1 to provide first level support, monitor Snow queues, and drive process improvements across Help Desk and PC management systems. You will coordinate software/hardware upgrades and respond to priority incidents while adhering to SOPs.

Interaction with internal and external teams is key to completing assignments. The role emphasizes on-call responsiveness, documentation maintenance, and collaboration with support teams and end users to

Responsibilities

• Provides first level support and monitor all the queues in SNOW
• Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
• Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
• Coordinates with the team preparing and deploying of new software enhancements and upgrades
• Coordinates implementations and help implement new software and hardware upgrades
• Maintains desktop terminal and printer hardware and software documentation
• Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
• Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
• Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
• Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments

Job description

Role Description

• Provides first level support and monitor all the queues in SNOW
• Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
• Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
• Coordinates with the team preparing and deploying of new software enhancements and upgrades
• Coordinates implementations and help implement new software and hardware upgrades
• Maintains desktop terminal and printer hardware and software documentation
• Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
• Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
• Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
• Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments

Job Description

Service Desk Support P1

• Provides first level support and monitor all the queues in SNOW
• Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
• Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
• Coordinates with the team preparing and deploying of new software enhancements and upgrades
• Coordinates implementations and help implement new software and hardware upgrades
• Maintains desktop terminal and printer hardware and software documentation
• Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
• Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
• Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
• Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.