Engineer

Tata Consultancy Services; Chandler (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Tata Consultancy Services Limited in Chandler, AZ seeks a Technical Analyst II to support command center operations across Event Logistics, Incident Logistics, and production support activities.

This role opens and supports incident bridges, engages responder teams, analyzes events and telemetry data, maintains incident records, and supports restoration execution across Change and Problem Management processes.

Qualifications

• 3 years of relevant experience in incident coordination or operations.
• Ability to operate independently within documented procedures and develop proficiency in live incident coordination.
• Strong skills in priority alignment, operational documentation, and cross-team collaboration.

Responsibilities

• Open and support incident bridges; engage responder teams and coordinate restoration activities.
• Monitor and analyze events, telemetry data, logs, and change activity across enterprise environments.

Skills

Event Logistics

Incident Coordination

Telemetry Analysis

Cross-team Collaboration

Job description

The Technical Analyst II supports command center operations through Event Logistics, Incident Logistics, and production support activities. This role opens and supports incident bridges, engages responder teams, analyzes events and telemetry data, maintains accurate incident records, and supports restoration execution across Event, Incident, Change, and Problem Management processes. The role is calibrated for approximately 3 years of relevant experience and is expected to operate independently within documented procedures while developing stronger proficiency in live incident coordination, priority alignment, operational documentation, and cross-team collaboration.

Open and support incident bridge lines, engage appropriate responder teams, and coordinate assigned logistics activities through restoration.

• Monitor and analyze operational events, alerts, incidents, service disruptions, telemetry, logs, dashboards, and change activity across enterprise environments.