Engine Service Supervisor

Mustang Cat; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, Dental, Vision benefits

401(k) with Employer Matching

Paid Vacation, Sick Time & Holidays

Great Work-Life Balance

Job Stability

Leadership Training Programs

Job summary

Mustang Cat in Houston, TX is seeking an experienced Service Supervisor to lead our Engine Rebuild Shop. You will own safety, quality, throughput, and customer satisfaction while driving continuous improvement and employee development.

Requirements include a Bachelor's degree in an industry-related field and 2 years of service supervisory experience, plus strong computer skills and familiarity with Caterpillar platforms SIS and DBS.

Qualifications

• Bachelor's degree in an industry-related field is required.
• 2 years of experience in a service supervisory role is required.
• Strong computer skills with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Some technical knowledge of diesel and natural gas engine systems.
• Experience with industrial power systems, oil & gas, or generator service is preferred.

Responsibilities

• Provide day-to-day leadership for service technicians.
• Oversee all engine repairs, overhauls, and warranty repairs.
• Monitor shop expenses and technician overtime.
• Lead safety meetings and champion safety initiatives and processes.
• Open, review, edit, and invoice all work orders.
• Effectively handle customer disputes and concerns.
• Communicate with sales team and customers regarding status of repairs.
• Represent Mustang Cat in a professional manner.

Skills

Leadership

Team management

Safety leadership

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree in an industry-related field

Tools

Microsoft Office

Caterpillar SIS

Caterpillar DBS

Job description

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting an experienced Service Supervisor to lead our Engine Rebuild Shop in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you will own safety, quality, throughput, and customer satisfaction while driving continuous improvement, profitable growth, and employee development.

Top Benefits for a Service Supervisor:

• Great Work-Life Balance
• Tuition Reimbursement
• Vast Growth Opportunities
• Leadership Training Programs
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Service Supervisor:

• Provide day-to-day leadership for service technicians
• Oversee all engine repairs, overhauls, and warranty repairs
• Monitor shop expenses and technician overtime
• Lead Safety meetings and champion all safety initiatives and processes
• Open, review, edit, and invoice all work orders
• Effectively handle customer disputes and concerns
• Communicate with sales team and customers regarding status of repairs
• Represent Mustang Cat in a professional manner in or away from the office

Service Supervisor Requirements:

• Bachelor's degree in an industry-related field
• 2 years experience in a service supervisory role
• Basic knowledge of accounting and business financials
• Strong computer skills and experience using Microsoft Office (Outlook, Word, Excel, PowerPoint), internet, and other Windows based programs
• Some technical knowledge of diesel and natural gas engine systems
• Background in industrial power systems, oil & gas, or generator service industries
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.