Field Service Supervisor

Mustang Cat; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Great Work-Life Balance

On-Premise Clinic

Tuition Reimbursement

Vast Growth Opportunities

Leadership Training Programs

Job Stability

Full-Time Benefits: Medical, Dental, V

Full-Time Benefits: Medical, Dental, V

401(k) with Employer Matching

Paid Vacation, Sick Time & Holidays

Job summary

Mustang Cat is hiring a Field Service Supervisor in Houston, TX to lead the Power Field Service Department and oversee diesel engine service on Caterpillar Power products. This role requires hands-on leadership, coordination of technicians, and a focus on safety and quality at customer sites.

Ideal candidates bring a bachelor’s degree or equivalent experience, strong computer skills, and knowledge of diesel/gas engines, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent work experience in Ag Systems Management, Business, Mechanical Engineering, or related field.
• Strong computer and organizational skills required.
• Ability to lead, manage multiple tasks and perform in a fast-paced environment.
• Solid knowledge of diesel and natural gas engines.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and support engine field service technicians.
• Ensure expert execution of service work on Caterpillar Power products.
• Schedule technicians to expedite repairs at customer job sites.
• Oversee technician productivity, training, and development.
• Monitor department expenses and overtime.
• Address customer concerns and resolve issues quickly.
• Promote safety compliance and best practices in field operations.
• Ensure timely invoicing and collections.
• Coordinate parts orders and component repairs.
• Open, edit, review, and finalize work orders.

Skills

Diesel engines

Team leadership

Computer skills

Organizational skills

Communication skills

Multi-tasking

Education

Bachelor's degree in a relevant field

Tools

Caterpillar SIS/DBS

Job description

Building Texas... Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: Field Service Supervisor - Houston, TX

Mustang Cat is actively recruiting an experienced Field Service Supervisor in Houston, TX to lead the day-to-day operations in our Power Field Service Department. If you have a background in diesel engine repair, industrial power systems, and team leadership, this role offers the opportunity to grow with a respected Caterpillar dealer.

Top Benefits for Service Leaders:

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Leadership Training Programs
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Field Service Supervisor:

• Lead and support engine field service technicians
• Ensure expert execution of service work on Caterpillar Power products
• Schedule technicians to expedite repairs at customer job sites
• Oversee technician productivity, training, and development
• Monitor department expenses and technician overtime
• Address customer concerns and resolve issues quickly
• Promote safety compliance and enforce best practices in field operations
• Ensure timely and accurate invoicing and collections
• Coordinate parts orders and component repairs
• Open, edit, review, and finalize work orders

Field Service Supervisor Requirements:

• Bachelor's degree in Ag Systems Management, Business, Mechanical Engineering, or equivalent work experience
• Strong computer and organizational skills
• Ability to lead, manage multiple tasks, and work efficiently in a fast-paced environment
• Solid knowledge of diesel/natural gas engines
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure

Strongly Preferred Experience:

• 2+ years in a supervisory role
• Familiarity with Caterpillar systems (SIS, DBS)

Mustang Cat is an Equal Opportunity Employer.