District Service Manager

Socket.dev; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Great Work-Life Balance

Medical, Dental, and Vision Benefits

401(k) with Employer Match

Paid Time Off and Holidays

Tuition Reimbursement and Development

Job summary

Mustang Cat in Houston, TX is seeking a District Service Manager to lead service operations across our Houston-area branches, driving fleet readiness, uptime, and technician productivity. You will manage service staffing, safety standards, and performance across locations to deliver superior customer support.

This role requires the ability to drive operational excellence, coach technicians, and collaborate with Branch Managers to maximize fleet availability and service quality for our customers.

Qualifications

• 7+ years of equipment service experience.
• 3+ years of service leadership experience.
• Experience leading technicians and service operations in a fast-paced environment.
• Strong understanding of equipment maintenance, repair processes, work order management, and preventive maintenance.

Responsibilities

• Lead day-to-day service operations across multiple branch locations.
• Monitor open work orders, preventive maintenance compliance, and overall fleet readiness.
• Drive technician productivity, labor efficiency, and effective workload management.
• Manage service staffing needs and workforce planning.
• Conduct branch service reviews and evaluate operational performance.
• Monitor unavailable equipment and implement recovery plans to reduce downtime.
• Ensure compliance with established service processes and safety standards.
• Partner closely with Branch Managers to prioritize repairs and maximize fleet availability.
• Assist with customer escalations requiring technical or service leadership support.
• Support the training, coaching, and development of service supervisors and technicians.
• Identify opportunities to improve service execution, productivity, and equipment turnaround time.

Skills

Equipment service experience

Service leadership

Multi-location leadership

Fleet maintenance knowledge

People management

Job description

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

District Service Manager – Mustang Rental Services

Houston, TX

Mustang Rental Services is seeking an experienced District Service Manager to lead service operations across an assigned group of Houston-area branches. This position is responsible for driving consistent service execution, fleet readiness, technician productivity, and equipment uptime across multiple locations.

This is an opportunity for an experienced heavy equipment service leader who understands how to manage people, prioritize repairs, improve shop performance, and keep a rental fleet ready to serve customers.

Why Join Mustang Rental Services?

• Great Work-Life Balance
• Job Stability and Career Growth Opportunities
• Medical, Dental, and Vision Benefits
• 401(k) with Employer Match
• Paid Time Off and Holidays
• Tuition Reimbursement and Development Opportunities

What You’ll Do

As District Service Manager, you will provide hands-on operational leadership to service supervisors, technicians, and service support personnel across your assigned branches.

Key responsibilities include:

• Lead day-to-day service operations across multiple branch locations
• Monitor open work orders, preventive maintenance compliance, and overall fleet readiness
• Drive technician productivity, labor efficiency, and effective workload management
• Manage service staffing needs and workforce planning
• Conduct branch service reviews and evaluate operational performance
• Monitor unavailable equipment and implement recovery plans to reduce downtime
• Ensure compliance with established service processes and safety standards
• Partner closely with Branch Managers to prioritize repairs and maximize fleet availability
• Assist with customer escalations requiring technical or service leadership support
• Support the training, coaching, and development of service supervisors and technicians
• Identify opportunities to improve service execution, productivity, and equipment turnaround time

What We’re Looking For

• 7+ years of equipment service experience
• 3+ years of service leadership experience
• Experience leading technicians and service operations in a fast-paced environment
• Strong understanding of equipment maintenance, repair processes, work order management, and preventive maintenance
• Ability to manage priorities and performance across multiple locations
• Strong leadership, communication, problem-solving, and organizational skills
• Multi-location leadership experience preferred
• Rental equipment, Caterpillar dealership, industrial equipment, or heavy equipment experience strongly preferred

What Success Looks Like

Success in this position means maintaining a service operation that keeps equipment working and available for customers. Key areas of focus include:

• Achieving fleet readiness targets
• Reducing open work orders and repair backlogs
• Improving preventive maintenance compliance
• Increasing technician productivity
• Reducing equipment downtime
• Building consistent, high-performing service operations across assigned branches

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.