Engaging Teller: Growth, Digital Banking and Service

Hancock Whitney Corp.; Howell (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Hancock Whitney Corp. is seeking a Teller who delivers exceptional client interactions, processes cash transactions, and handles servicing requests. The role emphasizes accuracy, risk awareness, and active relationship building with clients in a service-driven banking environment.

You will promote digital banking tools, refer customers to appropriate partners, and assist in branch operational tasks while maintaining standards of security and professionalism.

Qualifications

• High School diploma or GED required.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to client servicing requests with product knowledge to resolve issues quickly and effectively.
• Build and grow client relationships through in-person and outbound calls.
• Educate clients on digital banking solutions to promote self-service adoption.
• Refer clients to internal partners as needs are identified.
• Support center operations including opening/closing, vault, night depository, and balancing.
• Assist in managing operational loss through fraud detection and overrides as needed.

Skills

Cash handling

Retail experience

Sales/referral experience

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney Corp. is seeking a Teller who delivers exceptional client interactions, processes cash transactions, and handles servicing requests. The role emphasizes accuracy, risk awareness, and active relationship building with clients in a service-driven banking environment.

You will promote digital banking tools, refer customers to appropriate partners, and assist in branch operational tasks while maintaining standards of security and professionalism.