Client-Centric Teller & Digital Banking Advocate

Hancock Whitney

Baton Rouge (LA)

Presencial

USD 28.000 - 36.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Hancock Whitney in Baton Rouge, LA is seeking a Teller to deliver exceptional client interactions while handling deposits, withdrawals, and other transactions. You will promote digital banking and maintain risk and compliance standards in a fast-paced financial center.

The role requires a High School diploma or GED and at least 6 months cash-handling or retail experience, with sales/referral experience preferred.

Formación

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required
Previous sales and referral experience strongly preferred.

Responsabilidades

Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations including opening/closing procedures, vault management, night depository, cash drawer setup, and balancing.