Teller & Digital Banking Advocate

Hancock Whitney; Saint Petersburg (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Hancock Whitney in Saint Petersburg, FL seeks a full-time teller to deliver accurate, friendly service and handle a wide range of banking transactions. You will educate clients on digital tools, support daily operations, and help identify opportunities to refer customers to partners.

The role requires attention to detail, ability to work extended hours including weekends, and compliance with banking regulations. A strong team environment and growth opportunities are offered.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with federal, state, and local banking laws including the Bank Secrecy Act.

Responsabilités

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries.
• Build and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support operations including opening/closing procedures and balancing.
• Assist in fraud detection and maintaining balancing standards.
• Uphold risk management, compliance, and security standards.

Connaissances

Cash handling

Customer service

Retail banking

Formation

High School Diploma

Outils

Banking software

Description du poste

Hancock Whitney in Saint Petersburg, FL seeks a full-time teller to deliver accurate, friendly service and handle a wide range of banking transactions. You will educate clients on digital tools, support daily operations, and help identify opportunities to refer customers to partners.

The role requires attention to detail, ability to work extended hours including weekends, and compliance with banking regulations. A strong team environment and growth opportunities are offered.