Engagement Specialist

Action for Children; Columbus (OH); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, and Vision coverage (

PTO: vacation, sick, personal time; 9+

Job summary

Action for Children in Central Ohio is seeking a part-time Engagement Specialist (20 hours weekly) to support the Central Intake program for entry into Help Me Grow and other home visiting programs. You will work with families to identify resources and assist them in accessing those services.

The role emphasizes engaging diverse families, maintaining accurate records, and collaborating with staff to connect families with community resources.

Qualifications

• Experience interacting with families from diverse backgrounds.
• Strong knowledge of child socio-emotional development.
• Experience working with economically challenged families is a plus.
• Proficiency with technology and record-keeping for program reporting.
• Valid driver's license and transportation access.

Responsibilities

• Process calls to engage families in home visiting programs and determine eligibility.
• Enter data live into Central Coordination databases with accuracy.
• Answer agency and departmental lines with a positive attitude.
• Provide information to callers and refer to resources as needed.
• Follow up with referral sources and maintain records.
• Assist parents in accessing community resources and attending meetings.
• Develop reports using the database as needed.

Skills

Family engagement

Child development knowledge

Data entry & documentation

Customer service & teamwork

Bilingual English/Spanish (nice tohave

Education

Bachelor's degree (preferred)

Tools

Microsoft Office Suite

Proprietary databases

Job description

Who We Are

Action for Children is the local child care resource and referral agency in Central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children's lives-their parents, caregivers, and teachers.

What You'll Do

Action for Children is looking for a creative, energetic individual to work in the Family Asset Building program as a Part-Time (20 hours weekly) Engagement Specialist. In this role you will support Action for Children's Central Intake program for entry into Help Me Grow and other home visiting programs sponsored by the Ohio Department of Children & Youth. You will work with parents in determining the appropriate resources and needs for their family and assist them in accessing those resources.

Ma j or responsibilities include:

• Processing calls to engage families in home visiting programs: determining program referral eligibility, and assigning referrals to appropriate program services
• P erforming live data entry into Central Coordination databases with attention to detail to create electronic records
• Answering agency and departmental phone lines; maintaining a consistent positive, helpful attitude
• Providing appropriate information to callers and referring callers to resources as needed
• Following up with referral sources via mail or email as required - Maintaining accurate and complete documentation/records - Scanning and e-mailing completed referrals to appropriate providers
• Supporting parents in accessing community resources
• Attending affiliate meetings, parenting team meetings and All Staff meetings at Action for Children
• Developing reports by using the database as needed

Successful candidates will have

• Ability to interact with families of different backgrounds and cultures
• Have strong knowledge about child socio-emotional principles and child development
• Knowledge of local community resources and three years' experience working with economically challenged families and their children in a team setting desired
• Proven ability to maintain timely and accurate records/data for program reporting
• Proficiency with technology (proprietary databases) and experience with Microsoft Office Suite
• Have a valid driver's license, car insurance and access to own transportation
• Qualified candidates will be self-motivated, creative, flexible, committed to customer service and a team player

Desired but not Required

• Bachelor's degree in Social Work, Counseling, Education, Business or related field (Preferred)
• Bilingual English/Spanish is a plus

Why You'll Love To Work at Action for Children

• We offer Medical, Dental, and Vision coverage after 30 days of employment
• We promote a balanced work-life company culture. We offer a generous PTO plan including vacation, sick, and personal time. This includes 9 paid holidays and 4 floating holidays.
• We embrace parenthood with 12 weeks of paid parental leave
• We help you plan for your future by offering a 403(B) with an employer match

Action for Children is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Action for Children has adopted a mandatory COVID-19 vaccination policy for all current and future employees focused on safeguarding the health and safety of our employees and their families; our customers and visitors; and our community. Action for Children is an equal opportunity employer and does allow for accommodations based on medical exemptions and/or sincerely held religious beliefs.