Family Engagement Specialist

ACTION FOR CHILDREN; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive health coverage

Generous paid time off

Job summary

Action for Children in Columbus, OH seeks a Family Engagement Specialist to connect families with high-quality early learning opportunities and resources. You will assess needs, manage data, and communicate with families through in-person meetings, calls, and email.

The role emphasizes collaboration, diversity, and proactive problem-solving to strengthen the local early childhood ecosystem and AFC’s impact.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience with electronic data management/database systems.
• Ability to work with families of diverse backgrounds.
• Proficiency with technology and Microsoft Office Suite.

Responsibilities

• Provide information, resources, and referrals to families seeking early learning opportunities.
• Assess customer needs and use a database and community resources to meet client needs.
• Communicate with clients in person, by phone, or email.
• Learn and manage a database to track progress toward goals.
• Collaborate on community outreach events to raise awareness of AFC’s services.
• Support the on-site Resource Room and Early Learning Kits initiative.

Skills

Proficiency with technology

Microsoft Office Suite

Customer service

Strong organizational skills

Excellent communication

Cultural awareness/diversity

Education

Bachelor’s degree in Early Childhood

Human Development & Family Studies

Human Ecology or related field

Tools

Database system

Job description

Job Details: Job Location: COLUMBUS, OH 43229, Family Engagement SpecialistWho We AreAction for Children is the local childcare resource and referral agency in Central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children’s lives—their parents, caregivers, and teachers.What You’ll DoAction for Children is seeking an individual to join its Family and Community Engagement team as aFamily Engagement Specialist.Major responsibilities include:Provide information, resources, and referrals to families seeking quality early learning opportunities, leveraging knowledge of early childhood education.Assess customer needs and utilize a database system along with community resources to effectively meet each client’s needs.Communicate with clients and provide relevant information through in-person meetings, telephone calls, or email.Learn and manage a database system to ensure accurate, consistent, and updated information, tracking progress toward program goals.Collaborate with team members to organize and participate in community outreach events to raise awareness of program services.Support our on-site Resource Room and Early Learning Kits initiative.The Ideal candidate will have a desire to contribute to a place and profession which values collaboration, diversity, growth, and respect for all people. They will demonstrate the ability to be highly motivated, creative, and flexible, and be committed to the overall success of the program and team. This position requires the individual to have highly developed attention to detail, strong organizational and communication skills, and have a proactive approach to identify and work around obstacles to success.Successful candidates will haveBachelor’s Degree in Early Childhood, Human Development & Family Studies, Human Ecology, or a related fieldExposure to the early care and education fieldProficiency with technology and experience with Microsoft Office SuitePrevious experience working with electronic data management/database systemsAbility to work with families of various backgrounds and culturesWorking knowledge of local and state community resourcesCustomer service expertiseResearch and conduct community outreach to share all aspects of AFC’s workUnderstanding of how intersecting systems of racial, gender, and class discrimination shape conditions for early childhood educators, childcare programs, and the children and families they serveA desire to contribute to a workplace and profession which values collaboration, diversity, growth, and respect for all peopleWhy You’ll Love Working with UsComprehensive Health Coverage: Enjoy peace of mind with our health, dental, and vision insurance plans starting the first of the month after 30 days Generous Paid Time Off: Recharge with ample vacation days, personal days, and holidaysHybrid Work Schedule: Enjoy the best of both worlds with a mix of remote and in-office workdaysRetirement Savings Plan: We match your contributions (up to 1%) to help you build a secure financial futurePaid Parental Leave: We provide 12 weeks of fully paid parental leave for all new parents, including birth, adoption, and foster care placements. This time allows you to bond with your new addition without worrying about work or finances.How To ApplyInterested individuals should apply online at:Job OpportunitiesWhile we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please note that the selected candidate will be required to submit to our background and reference checking process.Action for Children is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Qualifications: