Case Manager- Fatherhood Services

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; North Carolina; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Hybrid work schedule

Paid time off

Job summary

Action for Children is seeking a dedicated Case Manager to join our fatherhood services team. You will work directly with fathers to identify barriers and develop individualized plans, connecting participants with housing, education, legal services, and child support resources.

The role requires travel across Central Ohio and may include some evening and weekend work; candidates should have a bachelor’s degree and strong organizational and communication skills.

Qualifications

• Bachelor’s degree plus demonstrated experience in social services, case management, or related human services.
• Experience maintaining timely and accurate records for program reporting.
• Knowledge of community resources and social service systems.

Responsibilities

• Assess participants to identify barriers to responsible fatherhood.
• Develop Individual Service Plans (ISPs) and review progress.
• Connect participants with housing, education, legal resources, child support, parenting time, and custody services.
• Maintain knowledge of community resources and workforce development.
• Document contacts, activities, and outcomes in a timely manner.
• Complete intake and exit processes and required surveys.

Skills

Communication skills

Organization skills

Problem-solving

Education

Bachelor's degree in social services

Tools

Microsoft Office Suite

Job description

Case Manager – Fatherhood Services

Who We Are

Action for Children is the local childcare resource and referral agency serving Central Ohio. Our mission is to transform the lives of children by supporting, empowering, and advocating for the adults who make the biggest impact on children’s lives—their parents, caregivers, and teachers.

What You’ll Do

Action for Children is seeking a dedicated and resourceful Case Manager to join our fatherhood services team.

In this role, you’ll work directly with fathers to identify barriers to responsible fatherhood, develop individualized plans, and connect participants with the resources, support, and encouragement they need to achieve their goals as parents and engaged members of their communities.

Key Responsibilities

• Assess participants to identify barriers and challenges related to responsible fatherhood.
• Partner with participants to develop Individual Service Plans (ISPs), establish goals, and meet regularly to review progress.
• Connect participants with community resources across key areas, including housing and basic needs, education, legal and court navigation, child support, parenting time, and custody.
• Build and maintain strong knowledge of community resources and service providers throughout Central Ohio.
• Maintain current knowledge of employment and workforce development resources, including job training, placement services, and employer partnerships.
• Document participant contacts, activities, progress, and outcomes consistently, accurately, and in a timely manner.
• Complete intake and exit processes, including required surveys, assessments, and supporting documentation.

Please Note: This position requires weekly travel throughout Central Ohio and flexibility to work some evenings and weekends.

Successful Candidates Will Have

• Bachelor’s degree combined with demonstrated experience in social services, case management, or a related human services role.
• Experience maintaining timely and accurate records and data for program reporting.
• Knowledge of Central Ohio community resources and social service systems.
• Demonstrated ability to build rapport and work effectively with individuals from a variety of backgrounds and cultures.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with technology and Microsoft Office Suite.
• Valid driver’s license, reliable personal vehicle, and proof of current auto insurance.

We’re looking for someone who is highly motivated, resourceful, flexible, and committed to helping fathers succeed. The ideal candidate is comfortable engaging with male participants in a variety of settings, including correctional and incarcerated environments, and brings a genuine passion for supporting fathers as they work toward becoming the parents, partners, and community members they aspire to be.

Desired, But Not Required

• Bilingual English/Spanish

Why You’ll Love Working With Us

• Comprehensive Health Coverage: Health, dental, and vision insurance beginning within 30 days of hire.
• Generous Paid Time Off: Vacation, personal days, and paid holidays to help you recharge.
• Hybrid Work Schedule: A mix of remote and in-office work.
• Retirement Savings: Employer contribution match of up to 1%.
• Paid Parental Leave: 12 weeks of fully paid parental leave for eligible new parents, including birth, adoption, and foster care placements.

Action for Children is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.