Engagement Manager, Software Delivery Lead (Remote)

CSG; Massachusetts; Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Remote-friendly

Job summary

CSG is seeking an Engagement Manager to lead multiple software implementation projects from initiation to completion. You will coordinate technical and non-technical stakeholders, drive delivery leadership, and ensure projects stay on time, within scope, and budget.

The role requires a Bachelor’s degree and 4+ years of PM experience, with strong communication, budgeting, and mentoring skills. Work-from-home options are available with benefits and remote-friendly policies.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects.
• Strong understanding of project management principles (scope, schedule, budget, risk, issue, dependency, change, resources).
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, governance materials.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; elevate and resolve concerns with the appropriate account and delivery leaders.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Project management

Stakeholder management

Communication

Mentoring

Budgeting & forecasting

Risk & issue management

Education

Bachelor’s degree

Job description

CSG is seeking an Engagement Manager to lead multiple software implementation projects from initiation to completion. You will coordinate technical and non-technical stakeholders, drive delivery leadership, and ensure projects stay on time, within scope, and budget.

The role requires a Bachelor’s degree and 4+ years of PM experience, with strong communication, budgeting, and mentoring skills. Work-from-home options are available with benefits and remote-friendly policies.