Engagement Manager, Mid-Market

Profound; New York (NY); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

A technology marketing platform is seeking an Engagement Manager to oversee customer AI search programs in New York City. This role involves direct interaction with mid-market customers, providing strategic consulting and support. The ideal candidate should possess over 2 years of experience in customer success, excellent communication skills, and a strong analytical mindset. The expected salary is between $85,000 and $160,000, with a competitive compensation package that includes benefits and equity.

Qualifications

• 2+ years of experience handling mid-market customers in customer success or account management.
• Strong analytical mindset and comfort with quantitative data.
• Excellent communication skills, capable of delivering effective presentations.

Responsibilities

• Serve as primary point of contact for a portfolio of 45 to 55 customers.
• Own full customer journey from onboarding to measurable outcomes.
• Collaborate with internal teams to optimize implementation.

Skills

Customer success

Excellent communication skills

Analytical mindset

Strategic outcome driving

Ability to manage multiple initiatives

Job description

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What you’ll do

• Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid‑market customers

• Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform

• Develop and execute a combination of white‑glove initiatives and scaled strategies to ensure strong customer health and engagement

• Become an expert in the AI search space and develop a strong understanding of how large language models work

• Effectively multi‑thread customer engagements to mitigate risk from stakeholder turnover

• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals

• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who you are

• 2 or more years of experience working with mid‑market customers to drive strategic outcomes in a customer success, account management, or consulting capacity

• Excellent communication skills with the ability to deliver presentations and demonstrations effectively

• Self‑motivated and driven, with a passion for building strong customer relationships

• Comfortable diving into challenges and operating in ambiguous environments

• Strong analytical mindset with comfort working with quantitative data

• Ability to own processes end to end with strong critical thinking skills

• Comfortable managing multiple initiatives simultaneously

• Experience in the search or marketing industry

Location

This is an on‑site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.