Engagement Manager, Scale

Profound; New York (NY); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Equity options

Full range of benefits

Variable compensation

Job summary

A leading AI marketing platform is seeking an Engagement Manager to drive customer success with their AI search programs. This role requires over 2 years of experience with scale or SMB customers, exceptional communication skills, and an analytical mindset. The successful candidate will collaborate with various teams to ensure smooth customer journeys, from onboarding to impactful outcomes. The NYC-based position offers a competitive salary range of $85,000 to $160,000 with benefits and equity options.

Qualifications

• 2+ years of experience in customer success or product management.
• Excellent communication and presentation skills.
• Strong analytical abilities and comfort with quantitative data.

Responsibilities

• Develop and execute tech-touch strategies for SMB customers.
• Own the full customer journey from onboarding to outcomes.
• Partner with teams to optimize implementation and resolve issues.

Skills

Customer success experience

Strong communication skills

Analytical mindset

Systems thinking

Experience in search or marketing industry

Job description

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What you’ll do

• Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform

• Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes

• Become an expert in the AI search space and develop a strong understanding of how large language models work

• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals

• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who you are

• 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager

• Ability to own processes end to end with strong systems thinking and critical thinking skills

• Excellent communication skills with the ability to deliver presentations and demonstrations effectively

• Self-motivated and driven, with a passion for building strong customer relationships

• Comfortable diving into challenges and operating in ambiguous environments

• Strong analytical mindset with comfort working with quantitative data

• Comfortable managing multiple initiatives simultaneously

• Experience in the search or marketing industry

Location

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.