Engagement Manager, Enterprise

Profound; New York (NY); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Equity

Full range of benefits

Variable compensation

Job summary

A leading marketing platform for AI search is seeking an Engagement Manager to drive strategic outcomes for a portfolio of enterprise customers. The role involves ensuring successful implementation and adoption of the platform while collaborating with internal teams. Ideal candidates will have over 3 years of experience in customer success or consulting, excellent communication skills, and an analytical mindset. The position is based in Union Square, NYC, with a competitive salary range of $85,000 to $160,000 plus benefits.

Qualifications

• 3+ years of experience with enterprise customers in customer success or consulting roles.
• Strong analytical skills with experience in leveraging quantitative data.
• Comfortable communicating complex ideas effectively.

Responsibilities

• Serve as the primary point of contact for 25-35 enterprise customers.
• Own onboarding, implementation, and driving measurable outcomes.
• Conduct strategic business reviews and identify opportunities.

Skills

Customer relationship management

Analytical mindset

Excellent communication skills

Ability to manage multiple initiatives

Job description

Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What you’ll do

• Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
• Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program
• Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who you are

• 3 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Location

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $85,000 to $160,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.