Engagement Manager, Scale

Profound; San Francisco (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Profound, the marketing platform for the AI era, is seeking an Engagement Manager in NYC/SF/London. You will drive the AI search program for customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform.

You will partner with Sales, Product, and Engineering to deliver strategic guidance, measurable outcomes, and best practices that boost AI visibility.

Qualifications

• Experience with scale, tech-touch, or SMB customer success
• Ability to own end-to-end processes with systems thinking
• Strong communication skills for presentations and demonstrations
• Analytical mindset with comfort using quantitative data
• Experience in the search or marketing industry

Responsibilities

• Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers realize value from the Profound platform
• Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Skills

SMB customer success

Growth-oriented PM

Excellent communication

Analytical thinker

Job description

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.

Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What You’ll Do

• Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform
• Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who You Are

• 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager
• Ability to own processes end to end with strong systems thinking and critical thinking skills
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self‑motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Location

This is an on‑site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.