Engagement Manager II (App Modernization)

TEK Systems; United States; On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems Global Services is seeking an Engagement Manager II to lead day‑to‑day execution for strategic client engagements, including AI/GenAI initiatives. You will coordinate with Delivery Resources and report to the Senior Engagement Manager, influencing outcomes and ensuring customer satisfaction.

The role emphasizes budgeting, schedule adherence, risk mitigation, and executive storytelling in client reviews.

Qualifications

• Minimum of 5 years of experience in project or program management roles within large, complex environments.
• Proven track record of successfully managing complex projects with strong client relationship management skills.
• Experience in service delivery alignment with contractual agreements, SLAs, and compliance.
• Strong analytical and problem‑solving skills, including estimating project scope, budgeting, burn, and data‑driven decisions.
• Excellent written and verbal communication skills with ability to influence clients and stakeholders.
• Highly organized, detail‑oriented, and able to multitask across multiple workstreams.

Responsibilities

• Own the execution of one or more engagements or workstreams for a strategic client, ensuring objectives are met on time and within budget.
• Build rapport with client stakeholders at the working level and align delivery with near‑term goals.
• Regularly inform internal and external stakeholders about progress, challenges, and results.
• Contribute engagement‑level data and insights to value framework to identify business impact.
• Coordinate and guide Delivery Resources without formal managerial responsibility.
• Manage budgeting, forecasting, and tracking to ensure profitability.
• Identify risks early and implement mitigation strategies for engagement stability.
• Gather data to support optimization for internal teams and clients.
• Maintain governance, structure, and controls; support QBRs and executive reporting.

Skills

Project management

Client relationship management

Budgeting & forecasting

Stakeholder communication

Time management

Analytical mindset

Multitasking

Education

PMP, PRINCE2 (certifications)

Job description

Overview

Before applying for a TGS role, internal employees must discuss their interest with their current manager.

The Engagement Manager II (EMII) is a senior project management role owning the day-to-day execution of one or more engagements or workstreams for a strategic technology client, across a range of workstreams that may include AI/GenAI initiatives. Familiarity with how AI/ML-related engagements are scoped, resourced, and measured is a valuable plus but not a prerequisite.

The EMII is accountable for the overall success of their assigned engagement(s) and coordinates closely with the Delivery Resources working on them, as well as other functions across the organization. The EMII operates at the engagement/workstream level, partnering with and reporting into the Senior Engagement Manager, who holds the broader portfolio view and the senior client relationship.

The EMII contributes directly to the client relationship at the working level and plays an active role in Quarterly Business Reviews (QBRs) and other client storytelling — preparing content, presenting components, and helping translate engagement data into a clear narrative — while the Senior Engagement Manager holds ultimate accountability for the executive relationship. The EMII is measured by delivery quality, schedule/budget adherence, customer satisfaction, and billable utilization across their assigned engagement(s). The ability to communicate effectively both up and downstream is a must, along with a results-oriented and positive attitude.

The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.

Responsibilities

Essential Job Duties and Responsibilities

• Project Management: Own the execution of one or more engagements or workstreams for a strategic client, ensuring objectives are achieved, delivered according to schedule, and within budget.
• Client Relationship Management (Working Level): Build rapport with client stakeholders at the working level, understand near‑term goals, align delivery accordingly, and stay informed on relevant trends to inform day‑to‑day conversations.
• Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
• Engagement Value Realization (Contributor): Contribute engagement‑level data and insights to the value framework, supporting the Senior Engagement Manager in identifying where engagements align with broader business impact.
• Delivery Team Coordination: Coordinate and guide the Delivery Resources assigned to their engagement(s) — without formal management‑line responsibility for those individuals.
• Financial Management: Managing the financial aspects of assigned engagements, including budgeting, forecasting, and tracking to ensure profitability.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Optimization: Gather qualitative and quantitative data from assigned engagements that support further optimization for internal teams and clients.
• Governance, Reporting & Client Storytelling (Contributor): Maintain engagement‑level governance, structure, and controls. Support the Senior Engagement Manager in preparing Quarterly Business Reviews (QBRs) and other executive‑facing reporting, and present components directly to clients as needed.

Behavioral Competencies and Responsibilities

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
• Action Oriented: Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively: Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listen to understand customer needs and articulate solution options clearly.
• Customer Focus: Build strong customer relationships and deliver consultative, customer‑centric solutions that address business needs and drive value within the customer's organization — acting as a trusted partner and advisor.
• Drives Results: Create a climate where the engagement team is motivated to do their best to help achieve objectives. Host regular meetings with the team and encourage input from others.
• Collaboration: Works well with cross‑functional teams, fostering a collaborative environment to achieve common goals.
• Analytical Mindset: Tell a story based on identified metrics and KPIs, aligned to organizational ROI and why it is important for the growth and direction of the company.

Qualifications

Required Experience

• Minimum of 5 years of experience in project or program management roles within large, complex environments.
• Proven track record of successfully managing complex projects, with strong client relationship management skills and the ability to build trust and manage expectations at the working level.
• Experience in service delivery alignment with contractual agreements, SLAs, and compliance.
• Strong analytical and problem‑solving skills, including experience estimating project scope, managing budgets and project burn, and making data‑driven decisions.
• Excellent written and verbal communication skills, with the ability to influence effectively and experience presenting to clients.
• Highly organized and detail‑oriented, with strong time‑management skills and the ability to multitask across multiple workstreams and solve problems autonomously under pressure.

Preferred Experience

• Experience or demonstrated working familiarity with AI/ML‑related projects or programs (e.g., data annotation, model evaluation, AI training, or similar GenAI delivery).
• Familiarity with AI/GenAI concepts and terminology (e.g., LLM evaluation, RLHF, prompt engineering, agentic tooling).
• Experience in the IT Professional Services industry.
• Certification in project management (PMP, PRINCE2, etc.).
• Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

***Posting Close Date: 10/16/2026***

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $105,000 - $150,000 Potential bonus up to: $20,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: [e-mail].

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• https://www.teksystems.com/en/careers/benefits