Engagement Manager II - AWS

TEKsystems; United States; Remoto; USD 105.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Paid Time Off

Descrizione del lavoro

TEKsystems is seeking an Engagement Manager II to lead one or more engagements within TEKsystems Global Services. You will manage customer experience, ensure high-quality service delivery, and quantify business benefits throughout the engagement lifecycle.

This remote, permanent role based out of Charlotte, NC requires strong PM skills, cloud-services experience, and a focus on client satisfaction and retention with opportunities for travel a few times per year.

Competenze

• Bachelor's degree or equivalent experience.
• Minimum of 5 years of experience in project management.
• Experience managing projects with technical solutions using AWS, Azure, or GCP services.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Mansioni

• Application Delivery Experience: Demonstrated experience managing application delivery projects, including implementation, modernization, integration, migration, or application development initiatives.
• Government Client Experience: Prior experience delivering technology projects for government or public-sector clients, with governance and delivery expectations.
• Advanced Engagement Management: Oversee engagements varying delivery models, ensuring objectives are achieved, delivered on time and within budget.
• Strategic Client Relationship Management: Build rapport and maintain relationships with client stakeholders to understand long-term goals.
• Stakeholder Communication: Regularly inform stakeholders about progress, challenges and results.
• Financial Management: Manage budgeting, forecasting and profitability of engagements.
• Resource Allocation and Optimization: Ensure efficient utilization of resources across engagements.
• Risk Management and Mitigation: Identify risks early and implement mitigation strategies.
• Performance Reporting: Prepare detailed performance reports for senior management and clients.
• AI Readiness & Innovation: Leverage AI-enabled capabilities to improve outcomes and value.
• Team Leadership and Development: Lead larger engagement teams and mentor resources.
• Client Satisfaction and Retention: Focus on satisfaction and addressing issues promptly.
• Business Development: Identify opportunities and assist in upselling and cross-selling.

Conoscenze

Project management

Executive communication

Risk analysis

Time management

People management

Stakeholder management

AWS/Azure/GCP

Formazione

Bachelor's degree or equivalent experience

Strumenti

AWS

Azure

GCP

Descrizione del lavoro

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Essential Job Duties and Responsibilities

Application Delivery Experience: Demonstrated experience managing application delivery projects, including implementation, modernization, integration, migration, or application development initiatives.

Government Client Experience: Prior experience delivering technology projects for government or public-sector clients, with an understanding of the governance, stakeholder management, communication, documentation, and delivery expectations associated with government engagements.

Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.

Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.

Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.

Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.

Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.

Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.

Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.

Artificial Intelligence (AI) Readiness & Innovation: Demonstrates intermediate AI fluency by responsibly leveraging AI-enabled capabilities to improve business outcomes, delivery excellence, innovation, and customer value.

Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.

Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.

Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.

Behavioral Competencies and Responsibilities

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.

Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.

Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Required Experience

Bachelors Degree or equivalent experience.

Minimum of 5 years of experience in project management.

Experience managing projects with technical solutions using AWS, Azure, or GCP services.

Excellent oral and written communication skills (English language).

Analysis and problem-solving skills.

Time management and organizational skills.

People management skills.

Experience in project management fundamentals or as an acting Scrum Master.

Exposure to professional services agreements including the change management process.

Exposure to IT Managed Services, project management classes, and other IT certifications.

Demonstrated project risk analysis and mitigation skills.

Preferred Experience

Experience in the IT Professional Services industry.

Certification from a cloud service provider (AWS Certified Cloud Practitioner)

Knowledge of CRM systems and customer engagement strategies.

Certification in project management (PMP, PRINCE2, etc.).

Experience with Agile methodologies: Scrum, Kanban, SAFe, XP

Job Type & Location

This is a Permanent position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $105000.00 - $150000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:

• Medical, Dental, and VisionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life and AD&D for employee and dependents)Short and Long-Term DisabilityHealth Spending Account (HSA)Transportation BenefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Charlotte, NC.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.