Engagement Manager, Enterprise

Profound; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Profound is the fastest-growing AI marketing platform, used by Fortune 500 companies and leading innovators. As Engagement Manager, you will drive the AI search program for 25–35 enterprise customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform.

Collaborate with Sales, Product, and Engineering to deliver measurable outcomes. You will work with customer stakeholders to provide strategic consultation, success planning, and targeted support to

Qualifications

• 4+ years of enterprise customer success or account management experience.
• Excellent communication, with ability to deliver presentations and demos.
• Strong analytical mindset with data-driven approach.
• Ability to own processes end to end and manage multiple initiatives.

Responsibilities

• Serve as the primary contact for a portfolio of 25 to 35 enterprise customers.
• Own the full customer journey from onboarding and implementation through outcomes.
• Conduct strategic business reviews, identifying opportunities and addressing risks.
• Develop understanding of customer objectives and manage relationships across marketing, operations, product, and executives.
• Become an expert in AI search and how large language models work.
• Multi-thread engagements to mitigate risk from stakeholder turnover.
• Partner with Account Management to ensure value delivery aligns with goals.
• Collaborate with Sales, Product, and Engineering to optimize implementation and resolve challenges.

Skills

Communication

Relationship building

Analytics

Project management

Marketing industry

End-to-end ownership

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
• Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer’s marketing and AI search program
• Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across marketing, operations, product, and executive teams
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

Who You Are

• At least 4 years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, or consulting capacity
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Ability to own processes end to end with strong critical thinking skills and project management skills
• Comfortable managing multiple initiatives simultaneously
• Experience in the search or marketing industry

Location

This is an on-site role based in our NYC, SF, Boston, London or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $110,000 to $180,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.