Engagement Manager

PeopleGrove; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & annual bonus

Flexible PTO

Medical, dental, and vision coverage

401K with company match

Life and disability insurance

Job summary

PeopleGrove is seeking a Customer Success professional to grow user adoption across higher education, nonprofit, or SaaS customers in the United States. You will build scalable engagement programs, host client coaching sessions, and translate product capabilities into actionable recommendations.

You will monitor usage, manage a portfolio of accounts, and collaborate with Client Strategists on yearly account plans.

Qualifications

• 3+ years of experience in higher education, nonprofit, or SaaS customer success
• Comfortable discussing platform strategy and technical details
• Strong written and verbal communication skills
• Organized and able to manage a portfolio of clients
• Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools
• Bachelor's degree or equivalent experience

Responsibilities

• Build and implement scalable engagement strategies to foster user adoption
• Host meetings and office hours to coach clients on product usage and best practices
• Monitor product usage and proactively identify opportunities to deepen adoption
• Build get-well plans for disengaged accounts
• Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations
• Build trusted relationships with client administrators and champions
• Track adoption and engagement metrics and identify risk early
• Partner with Client Strategists to execute annual account strategies

Skills

Communication

Portfolio management

Presentation

Client management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ChurnZero

Microsoft Office

Job description

Responsibilities

• Build and implement scalable engagement strategies to foster user adoption
• Host meetings and office hours to coach clients on product usage and best practices
• Monitor product usage and proactively identify opportunities to deepen adoption
• Build and execute get-well plans for disengaged accounts
• Maintain deep knowledge of PeopleGrove platforms and translate capabilities into tactical recommendations
• Build trusted relationships with client administrators and champions
• Track adoption and engagement metrics and identify risk early
• Partner with Client Strategists to execute annual account strategies

Requirements

• 3+ years of experience in higher education, nonprofit, or SaaS customer success
• Comfortable discussing platform strategy and technical details
• Strong written and verbal communication skills
• Organized and able to manage a portfolio of clients
• Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools
• Bachelor's degree or equivalent experience

Benefits

• Competitive salary and annual bonus
• Flexible PTO
• Full medical, dental, and vision coverage
• 401K with company match and financial planning
• Company-paid life and disability insurance

About the Company

PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes in student and alumni lifecycle engagement, experiential education, and career readiness through innovative software solutions.